Single-Function: C9235, CS921, CS923, CS927, MS911

Multifunction: CX920, CX921, CX922, CX923, CX924, XC9225, XC9235, XC9245, XC9255, XC9265, MX910, MX911, MX912, XM9145, XM9155, XM9165

When a 3000 (high capacity) feeder is installed on a Lexmark MS911 or MX91x Multifunction printer series, the device may report a status of “

Tray x Missing

”, where

x

=

4

(if

2500-sheet

option is installed) or

x

=

5

(if

2 x 500-sheet

option is installed).

The printer unable to recognize tray 5; How to properly install center rail

You can immediately remove the “

Tray x Missing

” status by printing any job that will pull paper from any of the trays available (not the high-capacity feeder). For instance, print the

Device Statistics

pages by navigating through:

Menu

>

Reports

>

Device statistics

.

The intervention message should clear after the printing this internal report. You may follow the suggested steps in the next section to prevent the message from reoccurring.

You can

disable

(turn off) the

ECO-Mode

and

Quiet Mode

to keep the error from reoccurring. To do this, navigate through:

Have the following available when calling Lexmark Technical Support;

LEGACY ID:

TE691