Printing issues following a Firmware Update

Unable to print after firmware update

Issue description

After upgrading the printer firmware to versions 230.314-230.343 (except 230.330), the printer is unable to receive print jobs.

The jobs fail to print and get stuck in the print spool queue with an error.

Possible Cause:

The issue is caused by a restricted server list with either “Block Printing Only” or “Block Printing and HTTP Only” settings. There was a problem with these settings in the specified firmware versions.

Verification:

Open the Embedded Web Server (EWS).

Navigate to Settings
> Network/Ports
> TCP/IP
to check if the restricted server list is configured.

Solution

To resolve this issue, update the printer firmware to the latest version
.

Please get in touch with the Lexmark support team to download the
230.330
, 230.344
, or later firmware versions
.

Workaround:

Perform this step if updating the firmware is not possible.

Change the Restricted Server List Options from “Block Printing Only
” or “Block Printing and HTTP Only
” to “Block All Ports
.”