Email transmission error codes and recommendations
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Email transmission error codes and recommendations

Get email transmission error codes and recommendations here.

Issue description

An
Email Transmission Failure
 message is displayed on the printer control panel, followed by a printed
Scan Log
.
This article shares some of the possible causes for the error codes depicted on the Scan Log.
Not all Lexmark multi-function printers support email authentication. If your printer
does not
, contact your
Email Service Provider
(
ESP
) to see other available options. You may have to perform a scan-to-pc if so.

Common "Scan Log" error codes

Error code
Possible incorrect email configuration settings
Recommendations
Connection Failure:
<-7>
Connection Error
Incorrect
Port
Enter a different port number and test again. Common ports include
465
,
587
 and
25
.
Connection Failure:
<-10>
Email Server Not Set up.
  1. Validate CA
     is turned
    On
    when it should be turned
    Off
     or the opposite way.
  2. Username
     entered incorrectly.
  1. Try the opposing setting and test again.
  2. Try both the full name; e.g., test@gmail.com, and then just the username; e.g., test, and test again.
Connection Failure:
<-11>
Cannot resolve server address.
  1. Incorrect
    SMTP Server Address
  2. Network communication
     problem
  3. Printer communication
     problem
  1. Enter the
    SMTP server address
    , and test again.
  2. Contact your internet service provider to identify a problem with the wide area network (WAN). Can you access the web?
  3. Test network-printer communication by opening the Embedded Web Server and printing a page or scanning a document to a PC.
Connection Failure:
<-19>
Incorrect Port
or
SSL/TLS
 setting
Contact your ESP and verify SSL/TLS and Port combination, and test again.
Connection Failure:
<-22>
SSL certificate validity has a future date.
The configured
Date
 and
Time
 are inaccurate.
Update and set the correct date and time on the device.
In the
control panel
, go to
Settings
 >
Device
 >
Preferences
 >
Date and Time
 >
Configure
.
Connection Failure:
<-52>
Error sending to an email connection failure -52 self time certificate.
Validate CA
 has been checked.
Uncheck the "
Validate CA
" tickbox.
Access printer
EWS
> go to
Settings
>
Email/FTP Settings
>
Email Settings
 >
Setup Email Server
 > clear
Validate CA
Connection Failure
<504>
SMTP Server Authentication set to
"NTLM"
Unrecognized
Authentication Type
. Change Authentication to applicable
Plain/Login
 or
None
.
Connection Failure:
<530>
  1. Enable SSL/TLS
    is turned
    Off
     when it's actually required.
  2. SMTP Server Authentication
     is set to
    No Authentication Required "None"
    .
  1. Set to
    Negotiate
    or
    Required
    and test again.
  2. Set Authentication to applicable setting and test again. (
    Plain/Login
    , or
    NTLM
    .)
Authorization failed
<534>
N.A.
Enable your Gmail account access for less secure apps. To do so:
Connection Failure
<535>
Username
 and
Password
 not accepted.
Change
username
 and
Password
 and test again.
Again, some ESPs require full
email address
 (hello@yahoo.com) and others require only the
beginning Userid (hello)
 portion of the email address.
Passwords are sensitive to spelling, capitalization, and the use of symbols and characters.

Printer to email server communication flow and email error triggers

The printer initiates communication (
Step 1
) and closes the connection (
Step 16
).
LEGACY ID:
SO6867

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