Users are logged-out of the Mobile Cloud Fleet Management (CFM) when using iOS

Issue Description:

After an end-user is logged-in to the Cloud Fleet Management (CFM
) Portal for 10 minutes on an iOS mobile device, they are automatically logged out
or the active CFM tab may appear to hang or freeze
.

Solution:

There are three solutions to resolve this issue.

Add the Fleet Management app to iOS home screen ( Preferred solution

)

Log into Lexmark Cloud Service (LCS
) dashboard and go to Fleet Management.

Use the share button to add it to the home screen.

Launch CFM from this home screen icon to avoid the logout issue.

Bookmark Mobile CFM and use the bookmark instead of going to the Lexmark Cloud Service dashboard.

Close all other Lexmark Cloud Service tabs after clicking the Fleet Management icon.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

Printer model(s)

Printer serial number

Software / Solution

Firmware Version

LEGACY ID: SO8961