Copy Center Message 'Getting URL not found' is Displayed When Selecting PDF Files

Audience: Lexmark only below

What you will see

Going to the Copy Portal and attempting to open PDF files located in Past Jobs
or Archive Folder
results in the error, "The URL request <path> was not found
."

Steps to recreate

Select completed jobs tab or archived job tab.

Select pdf files.

Observe the error.

Suggested remedy

Edit the httpd.conf
file found in C:\Program Files\Lexmark\Solutions\Apache2\conf
to point to the correct directories on the secondary drive.

To do this once you have located the file:

Replace "c:/lexmark/copyjobs
" and "c:/lexmark/archivejobs
" with the correct paths
for the client's system.

Make sure the jkmounts
are added. Not adding them will prevent you from getting into the app.

After making the changes, restart the Apache2 service. Alias /savepath c:/lexmark/copyjobs <Directory "c:/lexmark/copyjobs"> Options Indexes MultiViews AllowOverride None Order allow,deny Allow from all </Directory> Alias /archivepath c:/lexmark/archivejobs <Directory "c:/lexmark/archivejobs"> Options Indexes MultiViews AllowOverride None Order allow,deny Allow from all </Directory> <VirtualHost> JKMount /cc clientloadbalancer JKMount /cc/* clientloadbalancer </VirtualHost>

Explanation and more information

This issue usually happens when an update to the LDD system overrides the httpd.conf file.

Escalation ID#
465765

LEGACY ID: SO8070