Troubleshooting an 'E-mail Transmission Failure' or 'E-mail Set up Incomplete' message

Getting an ‘E‑mail Transmission Failure’ or ‘E‑mail Set up Incomplete’ message? Check out the steps below to troubleshoot the issue.

Issue description

During the configuration of e-mail or when attempting to send an e-mail, you see one of the following messages:

Possible error message	Where you might see this message
E‑mail Set up Incomplete	Setup Wizard during software installation (Inkjet and some lasers only). Lexmark Printer Home under Settings > More... > Setup the Printer to E-mail . (Also, E-mail Setup Wizard
E‑mail has not been set up. Would you like to set up E‑mail now?
E‑mail Transmission Failure

Lexmark is not responsible for the proper entry of E-mail Service Provider
(ESP
) configuration settings. This article is designed to provide general guidance and suggestions only.

Solution

Configuration Requirements

The E-mail Setup Wizard attempts to populate the following settings based solely on the e-mail address you have provided.

SMTP Server address

SMTP Port

Use SSL/TLS or Anonymous

Authentication settings

Lexmark cannot guarantee that this function works in every instance since E-mail Service Providers (ESPs
) occasionally change their configuration requirements without notice. Lexmark is not responsible for obtaining these values.

Setting	Importance	Example values (G‑mail values expressed) Verify all values with your ESP
SMTP Server Address	The name or address of your ESP's server.	smtp.gmail.com
SMTP Port Address	The port number for the SMTP server.	587 , 465, 25 among others
Use SSL/TLS	Secure Socket Layer/Transport Layer Security is a requirement of many ESPs to prevent intrusion by encrypting e-mail messages.	Disabled, Negotiate, Required
Authentication settings	Often if SSL/TLS is in use, then you will at least have to select Login/Plain for this setting.	No Authentication, Login/Plain , NTLM
Username/id	Your full name (full e-mail address); if this does not work, use only the Userid of account.	gwizz@gmail.com, gwizz
Password	Password required to access your e-mail.	Mypassword_1 as an example
Validate CA	Certificate Authority should only be used if this Extended validation is being used by your ESP.	Enabled or Disabled

E‑Mail Setup Wizard Configuration Steps

Click Back
and verify the SMTP Server Address
. Other common terms used for this value:

Mail server address

Primary SMTP Gateway address

E‑Mail Domain address

Click Finish
and configure from the printer’s web page
or control panel
.

Web Page Configuration Steps

Identify and verify the configuration settings for your E‑mail Service Provider on the Embedded Web Server. Click here for verification instructions.

Update the information fields, Submit, and
test the e‑mail function again.

Remove the checkmark from Validate CA certificate if using SSL/TLS authentication. Repeat the process as necessary and test the e‑mail function again.

Worded values are case-sensitive and other symbols or characters are required.

Capture the Scan Log. Click here for the steps.

Control Panel Configuration Steps

For touch screen‑equipped devices only.

Press the Wrench Icon
.

Scroll down and select E‑mail Setup
.

Press SMTP Setup
.

Press Server
and enter the correct SMTP Server Address
using the keypad. Press the green checkmark button
on the lower right‑hand section of the screen to confirm.

Press Port
and enter the correct SMTP Server Port
number. Press Accept
.

Press Use SSL/TLS
, and depending on your E‑mail Service Provider’s recommendation, click Disable
, Negotiate
, or Required
. Press Accept
.

Press Sender’s Name
, and enter optional
name of sender. Press Accept
.

Press Authentication
.

If you selected Negotiate
or Required
for SSL/TLS
setting, select Plain
and press Accept
.

Otherwise, select None
or NTLM
and press Accept
.

Press User Name
, and enter full user name
or UserID
depending on your ESP’s configuration requirements. Press Accept
.

Press Password
, and enter your e‑mail login password. Press
Accept
.

Press Test SMTP Settings
and observe result. If the ‘E‑mail has not been set up
’ message reappears, some value(s) were not entered properly. Contact your ESP or try another E‑mail account.

LEGACY ID: SO6865