Issue description

There might be some media blocking the paper path.
The paper failed to be picked because the tray guides are set too tight.

Solution

Open the printer's front door and check for any media that might still be stuck inside the printer. Clear any media that is blocking the paper path and perform a test print.
If the issue persists, press the
Settings
button on the printer.
Under Settings options, use the arrow keys and navigate to:
Paper
>
OK
Tray Configuration
>
OK
Paper Size / Type
>
OK
Tray 1
>
OK
Tray 1 Size
>
OK
Check if the paper size matches the size set on the tray guides.
Should the paper size match the tray guides settings, loosen the guides and make sure that they are not too tight.