Replacing an unsupported cartridge
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Replacing an unsupported cartridge

The printer posts a
'Replace unsupported cartridge [32.40D]
' error. This error indicates that a different starter cartridge is inserted into the printer.

Issue description

The printer displays a error. This error indicates that a different starter cartridge is inserted into the printer.

Solution

Action
Yes
No
Step 1
Check whether the correct toner cartridge is used.
Notes:
  • The original or first toner cartridge used is called an SWE toner cartridge. SWE stands for shipped with equipment. The SWE toner cartridge cannot be installed to another printer.
  • If the SWE toner cartridge is used by another printer, then a 32.40D error occurs.
Is the printer using the incorrect toner cartridge?
Go to Step 2.
Contact support.
Step 2
Do either of the following:
  • Find the SWE toner cartridge, and then reinstall it.
  • Replace the cartridge with the correct and genuine Lexmark part.
Does the problem remain?
Contact support.
The problem is solved.
LEGACY ID:
SO8795

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