How to Update the IP Address of an LDD Workgroup Install

Who's this for?

Administrators moving a server that hosts LDD and LPM to a different TCP/IP address will require the Server IP address be changed. This is applicable to configurations where all LDD and LPM components reside on one server.

Before you begin

• The commands below are run from a command prompt and require administrator privileges. Select "Run as Administrator" when you right-click on the cmd.exe icon.
• You will need the batch files found in the InstallHelper folder,which is located in C:\Program Files\Lexmark\Solutions\InstallHelper.
• You may also find these files in the Solutions folder if your installation folder is in another location.
• This will restart the Apache, Firebird, LSAS and other LDD-related services, so it is recommended you perform this task during off-peak hours or when the system is not in use.

Changing the server IP address

1. Open your command prompt as administrator.



2. Navigate to the InstallHelper directory folder; i.e., C:\Program Files\Lexmark\Solutions\InstallHelper. Use the cd command to get to this folder.



3. Run one of these commands based on your use-case scenario:

It may take up to five minutes for the system to come back into service.

4. You will need to run a policy updateon alldevice groups following this procedure to ensure a printer's profiles take the new server IP address. For updating enterprise installations, it is recommended to contact TSC or the technical project manager for assistance.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by your support agent.

LEGACY ID: HO4016