Support article for Lexmark XC8155
When Selecting A File from Your Folder to Print, An "Unable to print" Message Appears.
All current versions of the Google Drive app and all Lexmark MFPs that are compatible with this app.
A message, "Unable to print. Document may have been deleted or a communication error has occurred" appears when attempting to print a document from your Google™ Drive folder.
You are able to deploy and successfully configure the app, and select a file from the app; however, when you attempt to print a selected file, you receive this error message.
Updating the Google Drive app to 2.0.3 version will fix the issue. Download the latest version of the app fromVirtual Solution Center
Have the following available when calling Lexmark Technical Support;
Printer serial number
We appreciate your feedback. We use it to identify content which needs to be updated for accuracy or usefulness.
Thank you for your feedback!