What you will see

The printer displays a 'Cover open, please close cover' error message, even though the cover is closed.

Possible cause of the error

This can happen if the lever on the cover open sensor is knocked off the switch assembly.

What to do

Take the following steps to try to determine if there is a hardware fault:
Steps Actions
1 Remove and replace the cartridges from the printer.
2 Disconnect the power cable and the USB cable.
3 Check that the power cable is plugged directly into a wall socket.
4 Reconnect the power cable.
5 Close the printer cover.
6 If the error persists, please contact Lexmark Technical Support for further instructions.

Contacting Lexmark

If you need additional assistance with this issue, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for the printer model type and serial number (SN).
Please call from near the printer and computer in case the technician on the phone asks you to perform a troubleshooting task on one of these devices

Lexmark F4270	Lexmark P3120	Lexmark Photo P3140
Lexmark Photo P3150	Lexmark X1110	Lexmark X1130	Lexmark X1140
Lexmark X1150	Lexmark X1160	Lexmark X1180	Lexmark X1185
Lexmark X1270	Lexmark X2230	Lexmark X2250	Lexmark X2500
Lexmark X2600	Lexmark X3430	Lexmark X3450	Lexmark X3470
Lexmark X3480	Lexmark X4250	Lexmark X4270	Lexmark X4530
Lexmark X4550	Lexmark X5150	Lexmark X5250	Lexmark X5270
Lexmark X5470	Lexmark X5495	Lexmark X5650	Lexmark X6150
Lexmark X6170	Lexmark X6190 Pro	Lexmark X6570

Error: 'Cover open, please close the cover'

Problem

Environment

Solution

Error: 'Cover open, please close the cover'	Document ID:SO2602

	Properties

Steps	Actions
1	Remove and replace the cartridges from the printer.
2	Disconnect the power cable and the USB cable.
3	Check that the power cable is plugged directly into a wall socket.
4	Reconnect the power cable.
5	Close the printer cover.
6	If the error persists, please contact Lexmark Technical Support for further instructions.