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Error: 'Cover open, please close the cover' |
Document ID:SO2602
Usergroup :External |
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Problem
Error: "Cover open, please close the cover"; Cover open error although cover is actually closed; Cannot turn printer off without disconnecting the power cable
Environment
Lexmark X6160; Lexmark X6130; Microsoft Windows 98; Microsoft Windows Me; Microsoft Windows 2000; Microsoft Windows 2000 Advanced Server; Microsoft Windows XP; Microsoft Windows Server 2003
Solution
What you will see
Possible cause of the error
What to do
Contacting Lexmark
The printer displays a 'Cover open, please close cover' error message, even though the cover is closed.
Possible cause of the error
This can happen if the lever on the cover open sensor is knocked off the switch assembly.
What to do
Take the following steps to try to determine if there is a hardware fault:
Steps Actions 1 Remove and replace the cartridges from the printer. 2 Disconnect the power cable and the USB cable. 3 Check that the power cable is plugged directly into a wall socket. 4 Reconnect the power cable. 5 Close the printer cover. 6 If the error persists, please contact Lexmark Technical Support for further instructions.
Contacting Lexmark
If you need additional assistance with this issue, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for the printer model type and serial number (SN).
Please call from near the printer and computer in case the technician on the phone asks you to perform a troubleshooting task on one of these devices