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Runtime C++ Error During Installation

Document ID:SO4183

Usergroup :External
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Problem

Runtime C++ error during installation; lx..coms.exe file might be quarantined

Environment

Microsoft Windows XP; Microsoft Windows XP Professional x64 Edition; Microsoft Windows Vista; Trend Micro PC Cillin Internet Security; F-Secure Internet Security; Kaspersky Anti-Hacker; VCOM System Suite 7 Pro

Solution

What you will see

During installation of the printer software:

  • a runtime C++ error might occur

  • the file lx..coms.exe might be quarantined.

Proposed solution

Update your antivirus software/definitions. Please refer to the documentation that came with the antivirus software for the applicable instructions. 
CAUTION! Simply turning off the security could cause exposure to actual security threats.

Still have questions? 

Please contact Lexmark Technical Support for additional assistance.  NOTE: When calling for support, you will need to know your printer model type and serial number. 
Please call from near the printer and computer in case the technician asks you to perform a task involving one of these devices.


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