"42" or "42.xx" Cartridge Mismatch Error on a Lexmark T640, T642, or T644 printer

Document ID:SO3581

Usergroup :External
   
   
Lexmark T640 Lexmark T642 Lexmark T644 

Problem

42.xx Cartridge Mismatch; Error: " 42 Cartridge Region Mismatch "

Environment

Cartridge regionalization; How to find the geographic region setting

Solution

Overview

  • Explanation of the Cartridge Mismatch error

  • Clearing the Error Message

  • Check the Printer and Toner Cartridge Region Settings

  • If the Toner Cartridge and Printer Regions Do Not Match

  • If the Toner Cartridge and Printer Regions Match

  • Geography Quick Reference Chart 

  • Additional Assistance
     

Explanation of the Cartridge Mismatch error

A 42 or Cartridge Region Mismatch error indicates that the installed toner cartridge is manufactured for a different geographic region than the printer.
The printers and the toner cartridges each have a certain geographical code tagged to them, much like the coding on DVD players and DVDs. Both must be coded to the same geography in order for them to work together. If you install a toner cartridge that does not match the region of the printer, the printer will post a Cartridge Region Mismatch error. Regionalization also helps to protect users from counterfeit products, and to protect authorized dealers and distributors of Lexmark products from illegitimate dealers and brokers.
There are four different geographical region settings: 

  • USA & Canada 

  • Europe, Middle East, & Africa

  • Asia & Pacific Region (Indonesia, Australia, etc.)

  • Latin America (Central & South America)
     

Clearing the Error Message

StepAction
  1Power the printer off. Leave it powered off for 20 seconds or more. Then power it back on and try printing again.
  2
If the error continues, the printer region setting is different from the cartridge region setting. You will need to check the region settings of both the printer and the cartridge to see which one does not match the geography in which you are located. See 'Check the Printer and Toner Cartridge Region Settings' below.
NOTE:  If this error appeared immediately after a brand new toner cartridge was installed into the printer, power off the printer and reinstall the old toner cartridge. If the error goes away when you install the old cartridge, the new toner cartridge is likely the cause of the error.
 

Check the Printer and Toner Cartridge Region Settings

Method 1:

Printer - Look under the upper front cover for the serial number sticker (click here for directions). This sticker also shows the geographic region setting for the printer. Check the Region number on this label against the following numbers to find out which geographic region the printer is intended to be used in:
1 = USA & Canada
2 = Europe, Middle East, & Africa
3 = Asia & Pacific Region
4 = Latin America (Central & South America)
0 or 9 = Undefined Region (see below) 
Toner Cartridge - With the top cover still open, look at the part number on the toner cartridge. The last letter of the part number tells you which geographic location the cartridge is intended to be used in.
A = USA & Canada
E = Europe, Middle East, & Africa
R or P  = Asia & Pacific Region
L  = Latin America (Central & South America)
W or G =  Undefined (see below)
IMPORTANT! If either the printer region or the toner cartridge is listed as Undefined, please contact Lexmark Technical Support for further assistance. See the Additional Assistance section at the end of this document for more information.

Method 2:

If you are having problems locating or reading the sticker on either the printer or the toner cartridge, you can also find the geography settings of the printer and the cartridge on the Print Quality Test Pages. These pages are printed from the printer's operator panel. Follow the directions in the table below.
StepAction
  1
Print the Print Quality Test Pages. For directions, click here.
  2
Look on the first page of the print quality test pages for a section labeled Cartridge Information. Click here to view an example.
 
Look at the Cartridge Region and Printer Region entries. Each will have an associated numeric value that corresponds to one of the regions listed below.

1 = USA & Canada
2 = Europe, Middle East, & Africa
3 = Asia & Pacific Region
4 = Latin America (Central & South America)
0 or 9 = Undefined Region (see below)

Check to see if the cartridge region matches the printer region. Then follow the corresponding set of directions below.
IMPORTANT! If either region code is marked as Undefined, please contact Lexmark Technical Support for further assistance. See the Additional Assistance section at the end of this document for more information.

 

If the Toner Cartridge and Printer Regions Do Not Match


  • If the printer is in the correct geographic region but the toner cartridge is not, first attempt to return the cartridge to the point of purchase and request a refund. You may inform the dealer that the cartridge sold to you is not intended for sale in your region. If the dealer cannot assist you, please contact Lexmark Technical Support.  See the Additional Assistance section at the end of this document for contact details.
    If you received this toner cartridge from a source other than Lexmark or an authorized Lexmark dealer, you will need to purchase a new toner cartridge. To order toner cartridges and other supplies for your printer, go to www.Lexmark.com
     

  • If the toner cartridge is in the correct geographic location but the printer is not, you will need to return the printer to its proper geographic location or else order toner cartridges that match the region the printer was designed to be used in. If this cannot be done or if the printer has been moved from its original geographic location, please contact Lexmark Technical Support. See the Additional Assistance section at the end of this document for more information.
     

If the Toner Cartridge and Printer Regions Match

If the toner cartridge currently installed is made for the same region as the printer, the new cartridge may be defective. Do the following:



    1. Power off the printer.

    2. Install a different toner cartridge, new or used, if one is available. Make sure the last letter of the part number of the replacement toner cartridge matches the region of the printer. See 'Check the Printer and Toner Cartridge Region Settings' above or the Geography Quick Reference Chart below for the region settings.

    3. Power on the printer and try printing again.

    4. If the error continues on more than one toner cartridge, the printer may require service. See the Additional Assistance section at the end of this document. 
       

Geography Quick Reference Chart 

 Geography/Region  Numeric Code
 Cartridge Part Number
 (last letter only)
 USA & Canada  1 A
 Europe, Middle East & Africa  2 E
 Asia & Pacific Region (Indonesia, Australia, etc.)  3 R or P
 Latin America (Central & South America)  4 L

 

Additional Assistance

If it appears that the printer will require service or if you need additional assistance with this issue, please contact Lexmark Technical Support or a local authorized service center.
NOTE: When calling Lexmark Technical Support for service, please be prepared to describe the problem you are experiencing or the error message on the display. You will also need to provide your printer's model type and serial number. Please call from near the printer in case the technician asks you to perform a task involving the printer.