Paper Jam Troubleshooting on 2009 Printers

Document ID:SO5171

Usergroup :External
   
   
Lexmark Impact S301 Lexmark Impact S302 Lexmark Impact S305 
Lexmark Impact S308 Lexmark Interact S602 Lexmark Interact S605 Lexmark Interact S608 
Lexmark Interpret S402 Lexmark Interpret S405 Lexmark Interpret S408 Lexmark Intuition S502 
Lexmark Intuition S505 Lexmark Intuition S508 Lexmark Platinum Pro902 Lexmark Platinum Pro905 
Lexmark Prestige Pro802 Lexmark Prestige Pro805 Lexmark Prevail Pro702 Lexmark Prevail Pro705 
Lexmark Prevail Pro706 Lexmark Prevail Pro708 Lexmark Prospect Pro202 Lexmark Prospect Pro205 
Lexmark Prospect Pro208 

Problem

Paper Jam

Solution

Description


When troubleshooting paper jams on Lemark's 2009 printer models, make sure you also check the horizontally aligned sponge located below the printhead. Should you have a paper jam and want to pull out the paper from inside the printer, there is a possibility that you will also pull out some parts of the sponge. The improperly placed sponge may then cause the paper to jam again. 


Solution


If you realize that the sponge is not in its proper position, you will need to push it to the correct position (as seen on the images below). Then, when paper goes through the rollers, it will not be blocked by the sponge.

 

Properly placed sponge (Click for larger a view.) Improperly placed sponge (Click for a larger view.)

 

Still Need Help?
 
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on this device.