Cartridge Errors on the Lexmark X5400 Series Printers

Document ID:SO4943

Usergroup :External
   
   
Lexmark X5410 Lexmark X5450 Lexmark X5470 
Lexmark X5490 

Problem

Right Cartridge Incorrect; Left Cartridge Incorrect; Left Cartridge Missing; Right Cartridge Missing; Missing cartridge; Incorrect cartridge

Solution

Explanation

You can get these kind of messages when:

  • The wrong cartridge is installed, or 
  • The cartridge is not installed correctly, or
  • The cartridge is missing.

Troubleshooting

If you see
 Then
'Left Cartridge Incorrect / Right-hand Cartridge Incorrect'

  1. Remove the indicated print cartridge.

  2. Disconnect the power cord from the electrical outlet.

  3. Reconnect the power cord to the electrical outlet.

  4. If thebutton is not lit, press.

  5. Reinsert the print cartridge.

If the error:

  • Does not reappear, the problem has been corrected.

  • • Reappears, replace the print cartridge with a new one.

 
IMPORTANT: Check the cartridge part number:

X5410 / X5450 / X5495 : #32, #33, #34 High Yield, #35 High Yield Photo: #31
X5495: #28, #28A, #29, 29A  #31 Photo
'Left Cartridge Missing / Right Cartridge Missing'
One or both cartridges are missing or not installed properly.
Notes:

  • You can make a color copy with only the color cartridge installed.

  • You can print a black-and-white document with only the black cartridge installed.

  • You cannot copy or pint when only the photo cartridge is installed.

  • To remove the error message, press .

 
Contacting Lexmark

If you need additional assistance with this issue, please contact Lexmark Technical SupportNOTE: When calling for support, you will be asked for the printer model type and serial number (SN).
Please call from near the printer and computer in case the technician on the phone asks you to perform a troubleshooting task on one of these devices