The Lexmark Laser Printer/MFP Is Unresponsive from Sleep Mode

Document ID:SO7526

Usergroup :External
   
07/02/14  
Lexmark CS310 Lexmark CS317 Lexmark CS410 
Lexmark CS417 Lexmark CS510 Lexmark CX310 Lexmark CX317 
Lexmark CX410 Lexmark CX417 Lexmark CX510 Lexmark MS310 
Lexmark MS312dn Lexmark MS315 Lexmark MS317 Lexmark MS410 
Lexmark MS415 Lexmark MS417 Lexmark MS510 Lexmark MS517 
Lexmark MS610de Lexmark MS610dn Lexmark MS710 Lexmark MS711 
Lexmark MS810 Lexmark MS810de Lexmark MS811 Lexmark MS812 
Lexmark MS812de Lexmark MX310 Lexmark MX317 Lexmark MX410 
Lexmark MX417 Lexmark MX510 Lexmark MX511 Lexmark MX610 
Lexmark MX611 Lexmark MX710 Lexmark MX711 Lexmark MX810 
Lexmark MX811 Lexmark MX812 

Problem

Printer does not respond in sleep mode; Not able to exit sleep mode; Unable; MFP hangs; Wake up from sleep mode; Lost printer connection; Printer becomes unresponsive after entering power save mode; Printer not working; MFP not functioning; Not responding;

Solution

What you will see


The printer/MFP does not wake up from Sleep Mode even after pressing the touch screen or any of the buttons on the operator panel. You will need to power cycle the printer (power off, wait 30 seconds and then power it on again) to return its full functionality.

NOTE: Identified affected printer models are listed below: 

Color Single Function Color MFP Mono Single Function Mono MFP
Lexmark CS310
Lexmark CS410
Lexmark CS510

Lexmark CX310
Lexmark CX410
Lexmark CX510

Lexmark MS310
Lexmark MS312
Lexmark MS315
Lexmark MS410
Lexmark MS415
Lexmark MS510
Lexmark MS610de / MS610dte
Lexmark MS610dn / MS610dtn
Lexmark MS710
Lexmark MS711
Lexmark MS810de
Lexmark MS810n / MS810dn / MS810dtn
Lexmark MS812de
Lexmark MS812dn / MS812dtn
Lexmark MS811
Lexmark MX410
Lexmark MX310
Lexmark MX510
Lexmark MX511
Lexmark MX610
Lexmark MX611
Lexmark MX810
Lexmark MX811
Lexmark MX812
Lexmark MX710
Lexmark MX711

  

 

Solution


Update the printer’s firmware code to EC4.05 (P439) or the latest level.

 

 

How to download firmware


  1. Go to support.lexmark.com.
  2. Type your printer model in the “Enter Product Name” field and click  OR click on the picture of the correct printer model shown.
  3. Locate the “Downloads” tab.
  4. Select the version of the Operating System.
  5. Click the link available under "Firmware".

Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
(USB-Macintosh)
Click here for the detailed steps.

 NOTE: If the error persists or you are having difficulties performing the update, please contact Lexmark Technical Support.

 

 

Still Need Help?


If you require additional assistance, please close this window and locate  Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, CSx10 / CXx10 or MSx10 / MXx10 or MS/X710 / MS/X810.


Please be near the products described in this article to expedite the support process and reduce callbacks.