Unable to Install a Print Driver After the Windows Server 2012 R2 Is Updated

Document ID:SO8337

Usergroup :External
   
06/09/17  

Solution

Issue description
 

When you install or add any print driver after the Windows Server 2012 R2 operating system has been updated, it will register an Unable to find a core driver package that is required by the printer driver package error message.
 

 

Resolution
 

  1. Press the Win key + R on your keyboard to open the Run dialog box.

 

  1. Access the Microsoft Registry Editor by typing in regedit, then clicking OK.

 

  1. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\.

 

  1. (1) Click on the CurrentVersion, (2) go to DevicePath and make sure that (3) Default Value is %SystemRoot%\inf; then click on OK


 

  1. Re-install the driver and check whether the error still appears.

 

 
 

Additional information

For other issues related to the Windows Server 2012, please refer to the following articles:


Topics Article ID
Unable to Install/Add a Universal Print Driver (UPD) on the Client Computers from Windows Server 2012 R2 SO8206
Unable to Recognize USB Scan Driver on Microsoft Windows Server 2012 SO7965
Windows Server 2012 R2 Message, 'Printer settings could not be saved. This operation is not supported' Displays when Attempting to Change Driver SO8278
Unable to Connect to LDAP Server Using Windows Server 2012 with SSL/TLS Enabled SO8011

 

Still need help?
 

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce callbacks.