"202 Paper Jam" Message on an S or T Series Printer

Document ID:SO3353

Usergroup :External
   
   
Lexmark T520 Lexmark T522 Lexmark T620 
Lexmark T622 Lexmark T630 Lexmark T632 Lexmark T634 
Optra M410 Optra M412 Optra S 1250 Optra S 1255 
Optra S 1620 Optra S 1625 Optra S 1650 Optra S 1855 
Optra S 2420 Optra S 2450 Optra S 2455 Optra Se 3455 
Optra T610 Optra T612 Optra T614 Optra T616 

Problem

Error: "202 paper jam"; Error: "Open Rear Door"; Paper jam; Cannot clear paper jam; Printer jamming paper; Paper over exit sensor

Solution

Instructions for clearing the Paper Jam:

A 202 Paper Jam message indicates that one or more sheets of paper or other media have jammed in the back of the printer. You will need to remove the jammed sheet(s) of paper before you can continue printing.
If . . . Then . . .
The jammed sheet of paper is stuck part of the way out the top of the printer when it jams. Follow Procedure #1 below.
The jammed sheet of paper has not yet started to exit out the top of the printer. Follow Procedure #2 below.


Procedure #1: Paper is stuck halfway out the top

StepActionImage
1Slowly pull the paper straight out. If there is resistance and the paper does not move immediately when you pull it, stop pulling.
2Open the rear door. The door opens and drops down towards you, giving you better access to the paper.
3If it still seems as though paper is jammed, open the upper front door to release the fuser rollers. Now try removing the jammed sheet of paper. It should come out easily.
4Try printing again. If the paper continues to jam, skip ahead to the Advanced Procedures below for more troubleshooting steps.N/A


Procedure #2: Paper is stuck inside the printer

StepActionImage
1Locate the rear door and open it. The door opens and drops down towards you.
2Also open the upper front cover of the printer.
3Determine how to remove the paper based on what part of the paper is visible:
If . . .Then . . .Image
The middle of the sheet of paper is visible but not the ends.Grasp the paper on the left and right sides and gently pull it straight out towards you.
The end of the paper is visible.Pull the paper straight out towards you. NOTE:  If there is resistance and the paper does not move easily when you pull it, stop pulling. Follow the next set of steps in the table cell immediately below.
There is not enough of the paper to grab.

  1. Remove the toner cartridge (see image to the right).

  2. Look into the printer from the front. 

  3. Try to remove the paper by grabbing the trailing edge from the front of the printer.

 
You still cannot find the paper and there is a duplex option installed on the printer.

  1. Press the button to open the rear duplex door (see image to the right).  The duplex door is a curved door on the back of the duplex option, below the main rear door of the printer.

  2. Check to see if a sheet of paper is stuck here.

 

4Once you have successfully removed the paper, reinstall the toner cartridge (if it was removed) and close all the doors/covers.   N/A
5Press the GO button to start printing again.  N/A
6Try printing again. If the printer continues to jam, see below for more troubleshooting steps.  N/A
 

Advanced Procedures

If the printer continues to jam,  there may be a problem with the printer. Continue diagnosing the printer by following the Advanced Procedures in the table below.
If . . . Then . . .
The printer continues to jam and the paper is visible in the back of the printer.Follow Advanced Procedure #1 below.
The 202 Paper Jam error message continues to appear, but you cannot find any paper jammed in the printer.Follow Advanced Procedure #2 below.
The 202 Paper Jam error continues and you are using a duplex option with this printer.Follow Advanced Procedure #3 below.

 

Advanced Procedure 1: The jamming continues and the paper is visible in the back of the printer.

Check the Fuser Unit

There may be a problem with your fuser unit. The fuser unit is a set of feed rollers in the back of the printer that heat up to fuse the toner to the page.
StepAction
1Open the rear exit door of the printer and look into the printer.
2Make sure there are no small pieces of paper or other media blocking the paper path. Clear any obstructions you find. NOTE: If you find any broken parts inside the printer, service will probably be required to fix the issue. Please contact Lexmark Technical Support or a local service provider for additional assistance. When calling for service, you will also need to know your printer model type and serial number.  Please call from near the printer in case the technician asks you to perform a task involving the printer.
3
Leaving the rear exit door open, print one page. Watch to see if the page feeds through the printer and out the rear door.

  • If the page jams before the leading edge gets to the rear door, there may be a problem with the printer.
     

  • If the page feeds out the rear door correctly when it is open but jams when it is closed, there may be a loose guide at the top or back of the printer. See the instructions immediately below on how to check for a loose guide.

Check for a Loose Guide or Spring

StepActionImage
  1With the rear door open, look at the guide on the exit door. Make sure it is not loose or broken. NOTE: If the guide appears to be damaged, the printer will require service to fix the issue. Please contact Lexmark Technical Support or a local service provider for additional assistance. When calling for service, you will also need to know your printer model type and serial number.  Please call from near the printer in case the technician asks you to perform a task involving the printer.

NOTE: For a larger image of the guide, click here.
  2Close the rear door and remove top rear cover.
NOTE:
For a larger image, click here.
  3Try printing again with the rear door CLOSED and the top cover off.N/A
  4If paper shoots straight up and out the top of the printer instead of going out towards the front, the top deflector guide is loose. NOTE: If the paper exits out the front as normal, the top deflector guide is fine. You can skip the remainder of this procedure.
  5There is a spring that is intended to hold the top deflector guide in position. Position yourself at the back of the printer, look at the right-hand side of the guide.
  6
Find the spring.
  • If the spring is loose, try reattaching it. The spring attaches to a small hook on the plastic of the guide.
  • If the spring is not loose, check the deflector guide and make sure it is not damaged.

NOTE: If the guide appears to be damaged or if the spring is missing, the printer will require service to fix the issue. Please contact Lexmark Technical Support or a local service provider for additional assistance. When calling for service, you will also need to know your printer model type and serial number.  Please call from near the printer in case the technician asks you to perform a task involving the printer.

NOTE: For a larger image of the installed spring, click here.

 

Advanced Procedure 2: The 202 Paper Jam error message continues to appear but you cannot find any paper jammed in the printer.

The printer may have a broken or jammed exit sensor flag.
StepAction
1Power off the printer.
2Open the rear door of the printer.
3Look for any small broken pieces of black plastic inside this area of the printer. They could indicate a broken exit sensor flag.  In this case, the printer will require service to fix the problem. Please contact Lexmark Technical Support or a local service provider for additional assistance. When calling for service, you will also need to know your printer model type and serial number.  Please call from near the printer in case the technician asks you to perform a task involving the printer.
4
If you find no obstructions, power on the printer and try printing again. If the 202 error returns and no paper can be found jammed in rear of the printer, the printer may require service to fix the issue. Please contact Lexmark Technical Support or a local service provider for additional assistance. NOTE: When calling for service, you will also need to know your printer model type and serial number.  Please call from near the printer in case the technician asks you to perform a task involving the printer.

 

Advanced Procedure 3: The 202 Paper Jam error continues and you are using a duplex option with this printer.

StepActionImage
  1Lift the printer off the duplex option. Set the duplex option to the side.
  2Try printing again.  If the 202 message continues, return to the table of advanced procedures to diagnose what part of the main printer is failing.N/A
  3If the printer functions correctly without the duplex option installed, open the rear cover to the duplex option. Also remove the duplex front access tray. Make sure there is no paper jammed anywhere inside the duplex option. Remove any obstructions you find.
  4If the printer functions correctly without the duplex option installed, reseat the printer on top of the duplex option.  NOTE: It will sometimes happen that in the course of setting the printer on top of the duplex option, a little button in the back right corner of the duplex option will be put into a bind (see image to the right).
NOTE: For a close-up image of the button, click here.
  5Try printing again. If the jamming returns as soon as you reinstall the duplex option, a part on the duplex option will probably require service. Please contact Lexmark Technical Support or a local service provider for additional assistance. When calling for service, you will also need to know your printer model type and serial number.  Please call from near the printer in case the technician asks you to perform a task involving the printer.N/A

Printing on the Correct Type of Media

If the jamming persists after troubleshooting, confirm that you are printing on regular plain bond copy paper.
If not, try printing again with plain copy paper before arranging service to the printer. This will eliminate special media as part of the cause of the paper jams. Run this test even if the special media you are using has worked in the past. Certain specialty papers, letterhead stock, label stock, and card stock can promote jamming in the fuser unit. 
For more information on recommended paper types, please refer to the Card Stock and Label Guide  that is available on our Publications page.