Files Cannot be Printed from Google Drive	Document ID:HOT168 Usergroup :External
		Languages
12/06/16	Properties

Google Drive	Lexmark MX610	Lexmark MX611
Lexmark MX710	Lexmark MX711	Lexmark MX810	Lexmark MX811
Lexmark MX812	Lexmark X463	Lexmark X464	Lexmark X466
Lexmark X548	Lexmark X651	Lexmark X652	Lexmark X654
Lexmark X656	Lexmark X658	Lexmark X734	Lexmark X736
Lexmark X738	Lexmark X746	Lexmark X748	Lexmark X792
Lexmark XC2130	Lexmark XC2132	Lexmark XC4150	Lexmark XC6152
Lexmark XC8155	Lexmark XC8160	Lexmark XM1140	Lexmark XM1145
Lexmark XM3150	Lexmark XM5163	Lexmark XM5170	Lexmark XM7155
Lexmark XM7163	Lexmark XM7170	Lexmark XM9145	Lexmark XM9155
Lexmark XM9165	Lexmark XS463de	Lexmark XS466de	Lexmark XS548de
Lexmark XS652de	Lexmark XS654de	Lexmark XS656de	Lexmark XS658dfe
Lexmark XS734	Lexmark XS736	Lexmark XS738	Lexmark XS748de
Lexmark XS795dte	Lexmark XS796de	Lexmark XS796dte	Lexmark XS798de
Lexmark XS798dte	Lexmark XS860de	Lexmark XS862de	Lexmark XS864de
Lexmark XS925de	Lexmark XS950de	Lexmark XS955de

Summary

When Selecting A File from Your Folder to Print, An "Unable to print" Message Appears.

Detail

Affected Products:

All current versions of the Google Drive app and all Lexmark MFPs that are compatible with this app.

Issue Description:

A message, "Unable to print. Document may have been deleted or a communication error has occurred" appears when attempting to print a document from your Google™ Drive folder.

You are able to deploy and successfully configure the app, and select a file from the app; however, when you attempt to print a selected file, you receive this error message.

Solution:

Updating the Google Drive app to 2.0.3 version will fix the issue. Download the latest version of the app from Virtual Solution Center.

Still Need Help?

Have the following available when calling Lexmark Technical Support;