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Files Cannot be Printed from Google Drive

Document ID:HOT168

Usergroup :External
  Languages  
12/06/16 Properties  

Summary

When Selecting A File from Your Folder to Print, An "Unable to print" Message Appears.

Detail

What you will see


A message, "Unable to print. Document may have been deleted or a communication error has occurred" appears when attempting to print a document from your Google™ Drive folder. 

You are able to deploy and successfully configure the app, and select a file from the app; however, when you attempt to print a selected file, you receive this error message.

 

 

Products affected


All current versions of the Google Drive app and all Lexmark MFPs that are compatible with this app.  

 

 

Solution


Updating the Google Drive app to 2.0.3 version will fix the issue. Download the latest version of the app from Virtual Solution Center.

 

 

Still Need help?

If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

 

 

 

 



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