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Files Cannot be Printed from Google Drive

Document ID:HOT168

Usergroup :External
  Languages  
10/21/20 Properties  

Summary

When Selecting A File from Your Folder to Print, An "Unable to print" Message Appears.

Detail

Affected Products:

All current versions of the Google Drive app and all Lexmark MFPs that are compatible with this app.

 

Issue Description:

A message, "Unable to print. Document may have been deleted or a communication error has occurred" appears when attempting to print a document from your Google™ Drive folder. 

You are able to deploy and successfully configure the app, and select a file from the app; however, when you attempt to print a selected file, you receive this error message.

 

Solution:

Updating the Google Drive app to 2.0.3 version will fix the issue. Download the latest version of the app from Virtual Solution Center.

 

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number

  



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