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C54x & X54x Vertical Lines/Streaks or Voids Through Areas of Solid Color

Document ID:SO4845

Usergroup :External
01/19/12 Properties  


Vertical voids; Vertical streaks; Vertical whites lines; Vertical lines; Missing print; Won't print at the top of the page; Won't print correctly; Blank outputs at the top of the page; Won't print; Runny toner; Runny ink; Faded toner; Faded printout; Print problem; Print quality problem; Print defect;


Vertical lines/voids or streaks through solid color troubleshooting document



Vertical Lines/Streaks or Vertical Voids through areas of solid color can be caused by a variety of issues. See example below.

Print Defect Example

Example 1 Example 2

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Step Action
Print the Menu Settings Page.
Are any of the supplies listed as low or below 20%?

Yes: Replace any low supplies.
No: Continue to Step 2.
Are you printing on a supported media type?

Yes: Continue to Step 3.
No: Replace the media with plain paper. If the print quality defect disappears it is possible that the media you are using is not supported or rated for color laser printers.
 3 It is possible that the printhead lens has become dirty and needs to be cleaned. Follow the steps below for Cleaning the Printhead Lens. If the issue persists thereafter, continue to Contacting Lexmark below.

Cleaning the printhead lens

NOTE!! Be very careful when cleaning the printhead lens so as not to scratch the lens itself, or to damage the belt below it.

Step Action Image
 1 Power off the printer/MFP. Open the front cover and toner access door.           No Image
 2 Remove the right-hand side cover. (See images here and below to follow this procedure.)
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 3 Remove the waste toner bottle.
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 4 Remove the imaging unit.
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Using a soft, lint-free cloth, very gently clean the four print head lenses.

Note: A lens cloth would be ideal for this procedure.

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Reinstall the imaging unit, waste toner bottle and right cover. Close the toner access door and the front cover. Power on the printer/MFP again and print a test page. 
If the error persists, continue to Contacting Lexmark below.
          No Image

Contacting Lexmark

If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your MFP machine/model type and serial number (SN). If you need help locating these, click here for the C54x and here for the X54x.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

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