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How to Reset the Photoconductor Page Count on a Lexmark E350d or 352dn Printer

Document ID:HO3157
 
  Properties  

Problem

Error: 84 Replace Photoconductor; Error: 84 PC Life Warning; Photoconductor life warning; Missing instruction sheet; How to reset the photoconductor page count; How to reset PC Cnt; Resetting PC counter

Solution

 

Procedure

 

WARNING! The "84 Replace (PC) Photoconductor" message is posted when the PC unit reaches is maximum usable life. It is important that you install a new PC unit at this time, before you clear the “Replace PC Kit” message. Failure to do so will result in poor print quality and/or damage to the printer.
Follow the steps in the table below to reset the photoconductor (PC) page count. NOTE:  The directions in this article are in English. To download a PDF file containing these instructions in several other languagesclick here (file size: 782 KB).
Step Action
1

 

Enter the printer's Configuration menu:


  1. Power off the printer.
     
  2. On the printer's operator panel, press and hold the select button () and the back button ().
     
  3. Power the printer back on while keeping both these buttons held down.
     
  4. When you see the messages Performing Self Test or Busy on the printer screen, you can release both buttons.
     
  5. If the printer has successfully entered configuration mode, you will see a new menu with the heading CONFIG MENU at the top of the screen.

 

2

 

Press the right arrow button () until you see Reset PC Cnt. Press  once. You will see Reset. Press  again.

The printer will display a Resetting PC Count Value message and go back to the previous screen.

 

3

 

Press  once.

 

4

 

Press  or  on the operator panel until you see Exit Config Menu. Press  once. Selecting this will cause the printer to reboot.

If the counter has been reset correctly, the printer should return to a Ready prompt.

 

5

 

If this does not clear the PC Life Warning or Replace Photoconductor message, power off the printer and attempt this entire procedure again. If the error remains after two attempts, confirm that:
 

  • The correct photoconductor unit is installed. The part number on the photoconductor unit should be E250X22G. If it is not, install the correct photoconductor unit into the printer. 
       
  • The photoconductor unit has not been refurbished by a third party or is not damaged in any way. If the photoconductor unit was refurbished by a third party or appears to be damaged, try replacing it again before seeking service on the printer.

If the error persists, the printer may require service to correct the issue. Contact Lexmark Technical Support for more information.

 

For directions on how to replace the photoconductor unit/kit, click here.

 

 

Still need help?

 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

 

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.



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