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Instgui and lx??coms Crash During Install

Document ID:SO5036
 
  Properties  

Problem

Failed installation; Failure; Install error; Instgui crash; Coms.exe; Zero configuration name; Zero config name;

Solution

Overview
 

The Lexmark printer installer's instgui and/or lx??coms may fail and crash during installation. This article explains the reasons for this failure and how to resolve the issue.

Sample Illustration

Click Image to Enlarge

 

Cause
 

The so-called "Zero Configuration Name" in the Lexmark Print Server settings ends with a dot or period (.).

Illustration

Click Image to Enlarge

 

Recommended Action


If you experience any of the above crash, follow the steps below. 

Step Action Click Image to Enlarge
1

Print the Network Setup Page and take note of the IP address. Please refer to instructions below for your corresponding printer model.

For Touchscreen-capable Printers:

  • Load plain paper.
  • From the home screen, navigate to Print Setup Page:
  •  > Network Setup > Print Setup Page

For Non-Touchscreen or Button Printers:

  • Load plain paper.
  • From the printer control panel, press
  • Press the arrow buttons to scroll to Network Setup, and then press .
  • Press to select Print Network Setup Page.
2

On your computer, open any web browser; e.g., Internet Explorer (IE), Mozilla Firefox, Google Chrome, Safari, etc.

In the address bar, type the IP address, and then press Enter to get in to the printer's Embedded Web Server (EWS) page.

3 Click on Configuration and select TCP/IP.
4


If you see a dot or period (.) in the Zero Configuration Name field, rename it to something different.

IMPORTANT: The dot or period must be deleted from this field as this is the cause of the issue. Then click Submit.

5
Re-install the printer.
 
 No Image

 

Still Need Help?


If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer/model type and serial number (SN).

Please call from near the computer and printer in case the technician on the phone asks you to perform a task on this device.

 



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