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Selecting 'Hold Mismatched Documents' in Advanced Properties Can Cause Print Spooler to Crash

Document ID:SO4994

Usergroup :External


Print spooler crash; Spooler SubSystem App has stopped working; Spooler SubSystem App has encountered a problem and needs to close.


Spooler SubSystem App; Hold mismatched documents



When printing a document, the following error messages might display:


Error Message


Windows XP

Spooler SubSystem App has encountered a problem and needs to close.


Windows Vista

Spooler SubSystem App has stopped working.




Selecting 'Hold mismatched documents' in advanced properties can cause the print spooler service to crash. In order to avoid this, de-select the setting. Go to the installed Lexmark printer, right-click the mouse and select Properties. Go to the Advanced tab, and remove the checkmark from the box. See image of the print screen below:



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If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer/model type and serial number (SN).
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