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Communication Error or Job Stays in Print Queue on Windows Vista and Windows 7

Document ID:SO5116

Usergroup :External
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Problem

Virtualization of registry keys; No print no error; Job stuck on queue; Job stays on queue; Virtualized Keys; Virtualization; Lexmark Virtualized Keys; Virtualized keys

Solution


Overview

You may encounter one of the following issues when you want to print with a Lexmark printer:

  1. Constant communication errors, and the document fails to print.
  2. Intermittently you receive script errors, or you send the job and it just sits in the queue.


Description


The issue is caused by virtualization of registry keys. During the Lexmark software installation and registry keys writing, if for any reason the Operating System (OS) registers that it does not have the proper permissions to write the key, then, attempting to resolve this, it will write it in another part of the registry. The OS then would attempt to redirect to this section of the registry if these keys need to be accessed.


Workaround

  1. Create a test account (see more information at the following external link).
  2. After the new account is created, install the Lexmark printer — if necessary — and test. The communication error should not occur again.
  3. You can then delete the test account and log in with the original user account, and download and run the below patch:

 

http://swdownloads.lexmark.com/Patches/virtualization/ReadmeFirst.txt
http://swdownloads.lexmark.com/Patches/virtualization/removeLexmarkVirtualizedKeys.exe


This patch will remove Lexmark and LexmarkInkjet keys from the registry at: HKey_Current_User\Software\Classes\VirtualStore\Machine\Software.


NOTE
: The registry section is HKey_Current_User, which mean the issue should not exist if you create another administrator account and log on to that account. If you create a new account and the issue still exists, this patch will more than likely not resolve the issue. 
 


Still Need Help?
 
If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on this device.

 



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