What you will see
A combination of the following symptoms may be observed when attempting to print:
*An x denotes and number within a given series; e.g., T642.
Still Need Help?
Please contact Lexmark for additional assistance regarding this issue. NOTE: When calling for support, you will be asked for your printer machine type and serial number (SN).
Please call from near the printer to allow further diagnosis by a support agent.
Audience: Lexmark and Support Partners
Additional Service Recommendations
The bevel gear (gear #54) on the printer may be broken. Replace with latest bevel gear (FRU#99A0954).
Bevel Gear Location
This gear is located on the front, left-hand side of the printer.
Bevel Gear Function
This gear drives the shaft that turns the ‘pass-through’ feed rollers on all paper-feed modules that sit underneath the printer, such as an extra paper tray (Tray 2, Tray 3, etc.) or an optional duplex unit.
Broken Gear Behavior
Once broken, the gear is unable to power the feed mechanism for these options. This will result in the page stopping as it tries to feed through the option.
In addition to the 'paper jam' issue, the gear may also create a loud grinding noise that occurs whenever a paper-feed option is present underneath the printer.
Recommended service actions
To determine if the bevel gear is the cause of this issue:
|1||Power off the printer.|
|2||Open both the lower and upper-front covers.|
|3||Open the left-hand side cover.|
Remove the screw highlighted in the picture below and remove the plastic gear shield.
Locate and examine the bevel gear.
Check to see if the gear is damaged. If the gear is damaged, replace it.
If the gear appears undamaged, confirm this by closing the upper-front cover and powering the printer on. The bevel gear will turn during the warm-up sequence. Confirm that the gear is turning correctly.
Note: The part number to order for the bevel gear is 99A0954.