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Printer Freezes or Locks Up in a Microsoft Windows Vista or Windows 7 Environment

Document ID:SO5174
 
  Properties  

Problem

Printer locks up; Printer hangs; Printer requires reboot; Printer needs to be power cycled; printer freezes just before driver installation; Multiple client workstations halt printer; WSDMON port monitor issue

Environment

Web services implementation; RIP firmware claims support for web services; More than one PC connected to device in multi-client environment

Solution

What you will see (02/10/2010)

Printer or MFP hangs or freezes when connected to a network that contains multiple Microsoft Windows Vista or Windows 7 clients.

Other identifiers of this issue:

  • -Printer resides in a multi-workstation environment
  • -A single-workstation network environment does not display this behavior
  • -More than one workstation (PC) has an IP port or print queue created or captured to the printer
  • -Local printers connected via USB cable do not display this behavior

NOTE: Since Windows XP will not experience this issue.

 

 

Environment

 

Operating System Affected printers or MFPs Printer Driver installation
Connection method
Microsoft™ Windows Vista and Microsoft™ Windows 7
  • E36x Series Printers
  • x36x Series MFPs
  • C54x Series Printers
  • X54x Series MFPs
Microsoft's (WSD) is active. See Explanation below. Network (Ethernet) or Wi-Fi

 

 

Suggested Fix

 

  1. Print the Menus Settings page.
  2. Look under Device Information and take note of the current  Base code level.
  3. Utilize the decision table below for firmware update recommendations.
  4. Update printer firmware as necessary.

To check Base code level:

To print a Menu Settings page, follow this operator panel path – Menus > > Reports >   > Menus Settings > .  

Alternative method – The printer's embedded web server, for example, http://ip_address, where ip_address is the TCP/IP address of the printer.

Decision Table

NOTE: A lower number than the one represented in bold below indicates older firmware; e.g., LL.LBM.P116C.

If... Then... And then...
You own a E360 Series monochrome laser printer with base code lower than LL.LBM.P116C Use authorization keycode lllbmp116c at http://support.lexmark.com/printerfirmware to download the (.zip) firmware file.  Extract the .fls file using Winzip™ before proceeding to update the firmware. 
You own a X36x Series MFP with base code lower than LL.B2.P424 Use authorization keycode X26x36x at http://support.lexmark.com/printerfirmware to download the (.zip) firmware file. Extract the .fls file using Winzip™ before proceeding to update the firmware.
You own a C540,C543, or  C544 color laser printer with base code lower than LL.AS.P424 Use authorization keycode c54x at  http://support.lexmark.com/printerfirmware to download the (.zip) firmware file. Extract the .fls file using Winzip™ before proceeding to update the firmware.
You own a C546 color laser printer with base code lower than LL.AS.P424 Use authorization keycode c546 at http://support.lexmark.com/printerfirmware to download the (.zip) firmware file. Extract the .fls file using Winzip™ before proceeding to update the firmware.
You own a X54x Series MFP with base code lower than LL.EL.P424 Use authorization keycode x54x at http://support.lexmark.com/printerfirmware to download the (.zip) firmware file. Extract the .fls file using Winzip™ before proceeding to update the firmware.


Need help updating firmware?

Follow the table below for the most common firmware update methods, or click here for a more extensive list of code update procedures.

 

Flash Method Help Link or Example
USB utility Click here.
EWS method For example, enter http://mfp_IP_address, where IP address is the TCP/IP address of the printer or MFP. Select Settings > Update Firmware
USB thumb drive Click here.
FTP Click here.
MarkVision Professional Click here to visit the MVP support site for the latest User's Guide and then perform a search on Print Server updates or Generic File downloads.
Printer File Loader (USB- Macintosh) Click here.

 

Explanation

An issue with printer firmware and the operating system's web service for device discovery (WSD) has been addressed with this update.   

 

 

 

Related documents

Click here for an article that may help you recover the printer or MFP from an Invalid Engine Code error. 

 

 

 

Still Need Help?

Please contact Lexmark Technical Support for further assistance. You will need to know the printer's model/machine type and serial number (SN).

NOTE: When calling Lexmark Technical Support, please call from near the printer and workstation in case the technician on the phone asks you to perform a troubleshooting task on the printer.

 

 



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