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Unsupported Cartridge Error

Document ID:SO4161
 
  Properties  

Problem

Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized

Environment

Microsoft Windows 2000; Microsoft Windows XP; Microsoft Windows Vista; Microsoft Windows XP Professional x64 Edition; These printers are sold exclusively in the Dixon Store Group in Europe and Circuit City in the U.S. They work only with a #2 cartridge (single-cartridge printers) or #2 and #3 cartridges (two-cartridge printers).

Solution

What you will see

When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.

Affected printers

This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.

Explanation

The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges.  If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.

Solution

Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.

Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.

ItemPrinter#2 Color Cartridge#3 Mono Cartridge#31 Photo Cartridge
1Lexmark Z738Yes......
2Lexmark Z1380YesYesYes
3Lexmark Z1480YesYes...
4Lexmark X2480Yes......
5Lexmark X2580YesYesYes
6Lexmark X3480Yes......
7Lexmark X3580YesYesYes
8Lexmark X4580YesYesYes


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