Thank you for your feedback



All Lights Blinking: How to Obtain Secondary Error Codes on a Lexmark E23x, E33x Series Printer

Document ID:HO3026

Usergroup :External
  Languages  
  Properties  

Problem

All lights blinking; Printer will not print; Error light

Environment

How to obtain secondary error codes

Solution

What You Will See

When all the lights on the printer's operator panel blink at the same time, the printer is displaying a primary service error. This indicates that something has failed in the printer. In order to determine what has failed in the printer, you will need to obtain the secondary error code.  

Obtaining the Secondary Error Code

Press the  button twice to see the secondary code. Match the sequence of blinking lights to the list of secondary error codes listed in the table below.
KEY:   = Light is flashing
Secondary Codes ("x" can be any number from 0 to 9)
LightsPrimary
Code/Message
 90x  91x
 92x
 93x  94x  95x  96x  97x  98x  99x
 
Continue
            
 
Ready
                                           
 
Toner Low
                                    
 
Load Paper
                               
 
Paper Jam
                             
   !
Error
                           

How to Proceed

Connect the secondary error code you obtained with the list of meanings and possible solutions listed below.

  • A 90x error is a software errorClick here for more information.
     

  • A 91x error indicates a problem with the DC motor or the transfer roller. The printer will require service to correct the issue. Please see Additional Assistance below for more information.
     

  • A 92x error indicates a problem with the fuser unit or the toner sensor. The printer will require service to correct the issue. Please see Additional Assistance below for more information.
     

  • A 93x error indicates a problem with the printhead unit, drive motor, or points to an RIP/engine communication failure. The printer will require service to correct the issue. Please see Additional Assistance below for more information.
     

  • A 94x error indicates a problem with the engine board or a RIP/engine communication failure. The printer will require service to correct the issue. Please see Additional Assistance below for more information.
     

  • A 95x error indicates a problem with the controller card (specifically the NVRAM, ROM, or NAND). The printer will require service to correct the issue. Please see Additional Assistance below for more information.
     

  • A 96x error indicates a failure with the RAM memory.


    1. Power off the printer and remove all installed optional memory.

    2. Power on the printer and try printing again.
      If this does not clear the error, the printer will require service to correct the issue. Please see Additional Assistance below for more information.
       

  • A 97x error is a Network error.


    1. Power off the printer, disconnect all cables, and power the printer on again.

    2. If this clears the error, confirm that your network is set up correctly.
      If this does not clear the error, the printer will require service to correct the issue. Please see Additional Assistance below for more information.
       

  • A 98x error indicates a paper port communication error. The printer will require service to correct the issue. Please see Additional Assistance below for more information.
     

  • A 99x error indicates a problem with an optional paper feed device


    1. Power off the printer and remove all optional paper feed devices that are installed on it.

    2. Power on the printer and try printing again.
      If this clears the error, there is a failure within the paper feed option.
      If this does not clear the error, the printer will require service to correct the issue. Please see Additional Assistance below for more information. 

Additional Assistance

If the printer requires service, or if you need additional assistance with this issue, please contact Lexmark Technical Support or a local authorized service center.
When calling Lexmark Technical Support for service, please be prepared to describe the problem you are experiencing or the error message on the display. You will also need to provide your printer's model type and serial number. This information can be found on a label on the inside of the front cover of the printer. 
Please call from near the printer in case the technician asks you to perform a task involving the printer.


Link:
Please enter the email address you would like to send a copy of this page to.