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All of the Lights on the Operator Panel Are Blinking (Service Error) on a Lexmark E250d or E250dn Printer

Document ID:HO3272

Usergroup :External
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Problem

All lights blinking; All lights flashing; Service error; Error light on; All lights on; Printer lights stuck; Printer will not print

Environment

Secondary error codes; Tertiary error codes

Solution

Explanation

When all of the lights on the printer are flashing, a 'service' error is normally involved. A service type error indicates that an issue or failure has occurred that the printer cannot recover from.  
For most service errors, the recommended action is to power the printer off and on and try printing again. If the error continues or returns at a later date, the printer will probably require service to correct the issue.  

Accessing the Secondary and Tertiary Codes

When seeking service or support on a printer with all lights flashing, it will help to obtain the secondary and tertiary error codes.

  • All lights flashing is the primary notification or code. 

  • A secondary light pattern (called the secondary code) will indicate the the function or area of the printer which has the error.

  • For some errors, there also exists a third light pattern (called the tertiary code) that will indicate the specific failure.

To see the secondary error code, press the  button twice when all of the lights are flashing. To see the tertiary error code, again press the  button twice. See the images below for an example.  NOTE: If you press the  button twice a second time and the lights remain the same or go from the secondary code back to all the lights flashing, a tertiary error code does not exist for the issue.

In the example above, the primary light pattern indicates a service error (all lights flashing). The secondary light pattern would indicate a failure with the fuser unit, toner sensor, or cooling fan. The tertiary light pattern indicates that the cooling fan has stalled. Press the  button twice again for the original primary light pattern.  
NOTE: Not all errors have tertiary codes. In addition, if data is sent to the printer and all the lights flash and double-clicking the  button does not produce a secondary code, there may be a code problem. Contact Lexmark Technical Support or your next level of software support for more information. See 'Contacting Lexmark' below for contact details.

Table/List of Secondary Error Codes

Below is a table of secondary service error codes. For most of these errors, the printer will require service. However, click on any of the links to view a document that will provide more information and possible solutions to the corresponding issue/error.

Lights
   !
Error
    
Paper Jam
       
Load Paper
    
Toner Low
  
Ready
    
Continue
Primary code for all service errors.
Secondary service codes

Controller software error/failure - 
Click here for more information
              

Transfer roll or tray 2 error/failure
           

Fuser, fan, or toner sensor error/failure - 
Click here for more information
           

Printhead, transport motor, or RIP/engine communication error/failure - 
Click here for more information
        

Low Voltage Power Supply (LVPS) service error/failure
           

NVRAM (non-volatile memory) error/failure
        

Printer memory (RAM) error/failure
        

Network error/failure
     
 

Contacting Lexmark

For additional assistance with this issue, please contact Lexmark Technical Support.
If you call Lexmark Technical Support for assistance or service, be prepared to describe the problem you are experiencing and any troubleshooting steps you have already taken. You will also need to provide the printer's model type and serial number. This information can be found on a label located on the inside of the front cover of the printer. 
In addition, it will very beneficial to know the secondary and tertiary service errors. Use the information in 'Accessing the Secondary and Tertiary Codes' above. Please call from near the printer in case the technician asks you to perform a task involving the printer.


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