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106, 107, 108, or 109.xx Error on the Lexmark C54x or X54x Color Laser Printers

Document ID:SO4742

Usergroup :External
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Problem

106 printhead error; 107 printhead error; 108 printhead error; 109 printhead error; Print error; Head error; Error message; Printhead; Printhead problem; Print head

Environment

106.xx Troubleshooting steps; 107.xx troubleshooting steps; 108.xx troubleshooting steps; 109.xx troubleshooting steps

Solution

Overview


A 106.xx, 107.xx, 108.xx, or 109.xx error indicates that the printer/MFP has detected a problem with one of the printhead colors. A service call will probably be required to solve this issue. However, certain rare occurrences, such as a power fluctuation or a static discharge in the vicinity of the printer/MFP, can cause a false 106.xx, 107.xx, 108.xx, or 109.xx error message to appear. In such cases, the error is only temporary and can be easily resolved without service.

 

Troubleshooting steps


Perform the following steps to determine whether a service call is required:
Steps Action
1 Power off the printer/MFP, wait 30 seconds and then power it on again.
Did the error message return?

Yes: Continue to Step 2.
No: Print a test page. If the page prints, the printer is working correctly.
2 If possible, connect the printer/MFP's power cord directly into a grounded wall outlet. In rare instances, a surge protector or uninterruptible power supply (UPS) can generate false error messages.
Did the error message return?

Yes: Continue to 'Contacting Lexmark' below.
No: Print a test page. If the page prints, the printer is functioning correctly.

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, please click here (C54xX54x).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 

 



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