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Pages/Files That Can Be Used to Troubleshoot Print Quality Issues on a Lexmark C52x or C53x Series Printer

Document ID:HO3380

Usergroup :External
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Problem

Print Quality Test instructions; Print Quality diagnosis pages; Faded print; Repeating marks; Print Quality issues

Environment

Print Quality packet; Infoprint 1534

Solution


Overview

This article explains how to print out specific pages that can assist you in troubleshooting any type of print quality problem. Examples of a print quality problem would be faded print or repeating marks. 

Print Quality test files 

Each of the files listed in the following table will instruct the printer to print out a specific type of page. These files are designed to isolate each color so that you can tell if the print quality issue is affecting only one color or more than one color. These pages can also help you to identify the type of print quality issue the printer is experiencing.  
IMPORTANT! You will need to download each of these files onto your computer before you can send them to the printer. To download the files, use the links in the table below. Right-click on the link and select Save Target As. Save the file and make a note of the location of the saved file on your computer. If you do not wish to download each file separately, you can choose to download the PQ_Defects_Diagnosis_Pages.zip file, which contains all of the files in a zipped package format.
File Name/LinksWhat The File Does
bjc30.pstInstructs the printer to print out a cyan (   ) color page.
bjk30.pstInstructs the printer to print out a black (   ) page.
bjm30.pstInstructs the printer to print out a magenta (   ) color page.
bjy30.pstInstructs the printer to print out a yellow (   ) color page.
WhitePage.pstInstructs the printer to print out a white (blank) page.
DefectLocator.prnInstructs the printer to print out a page that can be used to measure marks that repeat on the page at specific intervals.

Usbutil.exe
Utility file (see Method 2 under 'How to send the print quality files via a USB connection' below)
USBFlash.exeUtility file (see Method 3 under 'How to send the print quality files via a USB connection' below)

PQ_Defects_Diagnosis_Pages.zip
A 'zipped' file containing all of the above files.
 

How to send the files to the printer

The method to use depends on how the computer communicates with the printer. This article covers only two methods of communication:

  • when the printer is connected directly to the computer through a USB cable, and

  • when the printer and computer are connected through a network
    Other types of connection, such as parallel and serial, are not covered in this document. NOTE: Those directions may be added at a later date.
      

How to send the print quality files via a USB connection


Method 1


IMPORTANT!
The operating system on the computer must be Microsoft Windows 98SE or later.

  1. Connect the printer to the computer with a USB cable, if is is not already so connected.

  2. Download the Usbutil.exe file to your computer. The file can be found in the table under 'Print Quality test files' above. NOTE: For ease of use, it is recommended that you place the Usbutil.exe file on your desktop.

  3. Download all the print quality test files to your computer. IMPORTANT! Make sure to save the print quality test files in the same directory as the Usbutil.exe file. If Usbutil.exe is on your desktop, place the test files there as well.

  4. Open an MS DOS command prompt. 

  5. Navigate to the directory in which the print quality test files reside and type usbutil filenameIMPORTANT! The <filename> placeholder is replaced by the actual name of the file, e.g. bjy30.pst or WhitePage.pst.

  6. Press Enter. The printer should print out the file. 
    NOTE: You will need to repeat these steps for each print quality file you downloaded.
Method 2
You can also send the print quality files to the printer by dragging the files onto the Usbutil.exe icon. To do this: 

  1. Download the Usbutil.exe file to your computer. The file can be found in the table under 'Print Quality test files' above. NOTE: For ease of use, it is recommended that you place the Usbutil.exe file on your desktop.

  2. Download all the print quality test files to your computer. IMPORTANT! Make sure to save the print quality test files in the same directory as the Usbutil.exe file. If Usbutil.exe is on your desktop, place the test files there as well.

  3. At this point, you should be able to drag each print quality file, one at a time, over to the Usbutil.exe icon. The printer should print the corresponding page each time. Wait for the first file to complete printing before sending the next file. 
Method 3
                    

You can also use the USBFlash program as an alternative method. To do this:  

  1. Download the USBFlash.exe file to your computer. The file can be found in the table under 'Print Quality test files' above.

  2. Download all the print quality test files to your desktop.

  3. Click on the USBFlash icon to launch the program. 

  4. You should see the printer that the USB cable is connected to in the Select Printer From List box. If the printer is not listed, select the printer you will be sending the print files to from the drop-down menu.

  5. Use the Browse Files button to locate the print quality file you want to send to the printer. NOTE: In order to see the files you downloaded, change Files of Type to All Files (*.*) and then select the file you want to send to the printer.  Press the Open button and then press Start to send the file. Repeat this step for each of the remaining print quality files.
 

How to send the print quality files via a network connection

Method 1
                    


  1. Download the print quality files into a directory/folder of your choice on your computer.

  2. Open your Internet browser program (Internet Explorer, Netscape Navigator, etc.).

  3. Enter the IP address or hostname of the printer in the address field. This will connect you to the Network Adapter HTTP page.

  4. Select the Configuration tab on the printer web page.

  5. Under the Other Settings, select Security

  6. Select Print in the Security section. 

  7. Select the Browse File System button.

  8. Go to the directory/folder where the print quality test files are saved and select one of the files.

  9. If this has been done correctly, the printer will print out that page.

NOTE:  You will need to repeat steps 4 - 9 for the each print quality file.  Wait for the first file to complete printing before sending the next file. 
If this is method does not work, go to Method 2 below and try sending the print quality files over the network via ftp.
Method 2
                    


  1. Make sure the printer is at Ready.

  2. Open an MS DOS command prompt.

  3. Navigate to the directory in which the print quality test files reside. 

  4. Use the FTP command to copy the print quality files to the printer. To do this:
      


    1. Obtain the IP address of the printer. (For example: 111.111.111.11)

    2. Connect to the printer by typing ftp IP address. Using this example, you would type ftp 111.111.111.11.

    3. Type bin and press Enter. This puts the ftp session into binary mode.

    4. Type put filename. IMPORTANT! The <filename> placeholder is replaced by the actual name of the file, e.g. bjy30.pst or WhitePage.pst .

    5. If this is done correctly, the printer will print out that page.

    6. Repeat steps 2 -6 for each print quality test page you wish to print.
  

Contacting Lexmark Technical Support

If you require assistance with any of the steps above or have additional questions on this issue, please contact Lexmark Technical Support.

When contacting Lexmark Technical Support, be prepared to describe the problem you are experiencing and any troubleshooting steps you have already performed. You will also need the printer's model type and serial number. For help locating this information, click here
When calling technical support, please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.


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