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32.65B Replace Unsupported Imaging Unit

Document ID:TE914

Usergroup :External
02/01/19 Properties  


Affected Products:

Single-Function: C2325, C2425, C25356

Multifunction: CX622, CX625, MC2325, MC2425, MC2535, XC4240


Issue Description:

A “32.65B Replace Unsupported Imaging Unit” error appears on the printer display when installing an after-market Imaging Unit for the first time.

32.65 = Unsupported Imaging Unit
B = Failed capacity class/model compatibility check



  1. Download the latest printer firmware.
  1. Install the firmware and check if the issue persists.


Still Need Help?

If the error remains, contact Lexmark Technical Support for further assistance and have the following available;


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