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32.65B Replace Unsupported Imaging Unit

Document ID:TE914

Usergroup :External
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02/01/19 Properties  

Solution

Affected Products:

Single-Function: C2325, C2425, C25356

Multifunction: CX622, CX625, MC2325, MC2425, MC2535, XC4240

 

Issue Description:

A “32.65B Replace Unsupported Imaging Unit” error appears on the printer display when installing an after-market Imaging Unit for the first time.

32.65 = Unsupported Imaging Unit
B = Failed capacity class/model compatibility check

 

Solution:

  1. Download the latest printer firmware.
  1. Install the firmware and check if the issue persists.

 

Still Need Help?

If the error remains, contact Lexmark Technical Support for further assistance and have the following available;

 



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