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Troubleshooting a Recurring 213.x5 and 213.91 Paper Jam

Document ID:TE827

Usergroup :External
11/30/17 Properties  


Affected products

Click Properties in the title section above.  


Issue description

A blocked sensor results in a 213.91 error upon power-up or when closing a door. Any attempt made by the printer to print a page results in a 213.15, 213.25, 213.35, 213.45, 213.55 or 213.91 paper jam. Which error is displayed will depend on tray source or paper-path location. 

NOTE: 213.91 is the only error that will post upon powering up the printer.



Step Action

Check the paper path for paper jams and fragments. 


Remove the paper jams and fragments should you find anything blocking the paper path. 


Check the paper condition in the tray and replace the sheets if they are crumpled or damaged.


Perform a test print and check whether the issue persists. 


Still need help?

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.  



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