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Lexmark CS/CX8xx, C/XC6xxx, XC81xx: Troubleshooting A Recurring 213.x5 and 213.91 Paper Jam

Document ID:TE827

Usergroup :External
  Languages  
01/21/20 Properties  

Solution

Affected products:

Single function: CS820, C6160

Multifunction: CX860, CX825, CX820, CX827, XC6152, Lexmark XC8155, XC8160

 

Issue Description:

A blocked sensor results in a 213.91 error upon printer power-up or when closing a door. 

Any attempt made by the printer to print a page results in a 213.15, 213.25, 213.35, 213.45, 213.55 or 213.91 paper jam.  

NOTES:

  • The error displayed will depend on tray source or paper-path location.
  • 213.91 is the only error that will post upon powering up the printer.

 

Troubleshooting:

  1. Check the paper path for any paper jams and fragments. 
     
  2. Remove the jams and fragments should you find anything blocking the paper path. 
     
  3. Check the paper condition in the tray and replace the sheets if they are crumpled or damaged.
     
  4. Perform a test print and check whether the issue persists. 

 

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number

 



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