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280.13, 281.16, 282.03 Automatic Document Feeder (ADF) Jam

Document ID:TE750

Usergroup :External
  Languages  
08/31/17 Properties  

Solution

Affected products

Click Properties in the title section above.
 

 

What you will see

 The Automatic Document Feeder (ADF) fails to pick paper. 

 What else is known: 

  • MFPs released prior to 2018 will post a 282 ADF paper jam
  • Other MFPs will post a 281.16, while others may post a 280.13.
  • The jam is more likely to occur when feeding a 50-page stack versus a single sheet.

 

Troubleshooting and remedies
 

Step Action Yes No

1

Check the ADF cover to make sure it is not ajar on the left or right-hand side. Close it by pushing on both the left and the right-hand sides of the cover at the same time, or on its center. Issue resolved?

The LED indicator will light up as if Ready even if the cover is not fully closed.

Issue resolved?  

Stop here. See next Step 2.

2

Check the media. If damaged or in poor condition, replace the media or scan the media using the flatbed glass. 

  1. Make sure that the ADF supports the weight of the media being used. Use the flatbed when scanning heavier paper.
  2. Check the media side guides; make sure they are snug but not tight.
  3. Check the curl of the media. Try to flex, fan, and straighten the print media before loading to reduce the curl.
  4. Make the stack of documents in the ADF tray smaller and stacked neatly.
  5. Ensure that the media is not being shoved into the tray.

Issue resolved?

Stop here. See next Step 3.

3 

Update the printer’s firmware.
 

Update the printer's firmware with the latest version. See Document ID: HO550 to know more on how to download and install the latest firmware version for your printer.

Issue resolved?  

Stop here.


Contact Lexmark Technical Support

 

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Affected printer model/'s
  • Printer serial number (Should you need help locating these, click here.)
  • Toner/imaging unit/waste toner bottle part number and serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


 



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