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Troubleshooting 283.03 Scanner Jam for the Lexmark CXx10 and XC2132

Document ID:TE580

Usergroup :External
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10/02/19 Properties  

Solution

Affected Products:

Single-Function: CS310, CS317, CS410, CS417, CS510, CS517, C2132

Multifunction: CX310, CX317, CX410, CX417, CX510, CX517, XC2130, XC2132

 

Issue Description:

The printer’s operator panel displays a '283.03' Scanner Jam message, which indicates that the scanner has registered a media piece as having jammed in the Auto Document Feeder (ADF) path.

 

Solution:

Some simple things to check should the scanner ADF frequently encounter paper jams:

  1. If the ADF is multi-feeding or shingle feeding, check for dirt or excess paper dust on the ADF separator pad, restraint pad, and the ADF separator rollers.
     
    Note: Should they be dirty, dampen a clean, lint-free cloth or a lens cloth (commonly used for cleaning glasses) with isopropyl alcohol and carefully wipe the pad and roller surfaces.
     
  2. Check the ADF guides to ensure the paper is properly fitted. Do this especially if the scanned result appears skewed. (Improperly loaded paper can be a possible cause of the problem.)
     
  3. Make sure the top cover is not open or ajar. Properly close the top cover, if needed.
     
  4. Check the paper or media causing the 283.03 Scanner Jam to verify whether damage or curl is present at the material's leading edge – and if curl exists, whether you can flatten it out.
    If there's damage or curl that can't be flattened at the leading edge, but the trailing edge is fine, then rotate the media by 180 degrees so what was formerly the leading edge is now the trailing edge.
     
    Note: Should the issue continue after attempting all of the above recommendations, you can still use the flatbed scanner to copy.
     
  5. Should the error persist when using the ADF, proceed with updating the printer’s firmware to P228 / E305 or the latest.

 

Still Need Help?

Have the following available when calling Lexmark Technical Support;

 



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