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Lexmark MS71x, MS81x, MX71x, & MX81x – 980.11 Service Error Posts when the Device Goes into Sleep Mode

Document ID:TE575


980.xx; Error appears after upgrading firmware; Engine code and base code does not match


What you will see

The printer posts 980.11 Service Error whenever it tries to enter Sleep mode.

Example 980.11 error posted in the printer screen




You can clear the error and the printer will go back to Ready state simply by restarting it.

Once the printer is in Ready state, check the firmware levels installed in the device by printing its Menu Settings page. To do this, navigate through: Menu > Reports > Menu Settings page.

Click Image to Enlarge
In this example, the Engine Code needs updating.

Verify whether both “Base” and “Engine” codes are updated to the latest released levels. Should any of the codes require updating, follow the subsequent steps to download and update your printer’s firmware.


How to download firmware

  1. Go to
  2. Type your printer model in the “Enter Product Name” field and click  OR click on the picture of the correct printer model shown.
  3. Locate the “Downloads” tab.
  4. Select the version of the Operating System.
  5. Click the link available under "Firmware".

Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
Click here for the detailed steps.

 NOTE: If you are having difficulties performing the update, please contact Lexmark Technical Support.


Still need help?

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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