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241.22 and 241.24 Paper Jam Errors

Document ID:TE549

Usergroup :External
11/08/17 Properties  


Affected products

Click Properties in the title section above.




What you will see

Paper jam with error 241.22 or 241.24 generally results from one of these conditions:





Step Action Yes No



Inspect paper quality and condition; for example, media that is curled or wavy or media that has excessive paper dust, static or moisture.

If the paper is of questionable quality or condition, then load a new ream of paper and test. See loading paper tray instructions below.


Did this resolve the issue?


Issue resolved.

Continue to Step 2.



Inspect proper position of the paper guides that surround the paper stack. 

If the paper guides are too loose or tight against paper stack, then adjust paper guides to the correct paper size and test. See loading paper tray instructions below.


Did this resolve the issue?


Issue resolved.

Continue to Step 3.




Check for paper that may be pre-staged*.  


Correct Pre-staged media*


If paper is pre-staged, then see loading paper tray instructions below. 

* Skewed alignment of paper stack with pages prematurely or partially entering the feed path.


Did this resolve the issue?


Issue resolved.

Continue to Step 4.



Verify proper operation of the tray's lift gears. To do this, rotate the bottom gear (looped arrow) counter-clockwise (CCW), and see whether the lift plate (large red arrow) lifts without incident.



 If the lift plate moves up and down without difficulty then gears are likely not the issue.


Did this resolve the issue?


Issue resolved.

Continue to Step 5.

If the lift plate fails to move or there is noticeable damage to these gears, contact Lexmark Technical Support.




Inspect the media present flag for damage. This flag may be dislodged, broken, or bent. 

To do this:

  1. Turn OFF the printer.
  2. Remove Tray 1.
  3. Check the media sensor flag for damage.


Proper position
of media flag at rest
Media flag bent,
causing improper operation


If the sensor is damaged then service will be required.


Did this resolve the issue?


Issue resolved.

Should error persist, please contact Lexmark Technical Support.

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Loading the paper tray  

Step Action


Remove Tray 1 from printer.




Remove media from Tray 1.




Flex, fan, and straighten the sheets before reloading them.




Lay the flexed media back in the tray and ensure the leading edges of all the sheets are flush and not pre-staged.

Note: Do not slide the paper into the tray. Load paper as shown in the illustration below.




Lock tray at the proper setting for your particular media.




Reinsert the loaded tray into your printer.


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Normal jam behavior

The error message your printer displays will indicate the location of the jam and additional information to clear it. Open all doors, covers, and trays as indicated on the display to remove the jam. Severe paper jam occurrences may require you to contact Lexmark Technical Support for additional assistance.



Contacting Lexmark

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number (MS/MX51x/61x)
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.




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