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Lexmark MX410, MX51x, MX61x, XM1140, XM1145, XM3150: Troubleshooting 283.03 Scanner Jam

Document ID:TE541

Usergroup :External
  Languages  
03/02/18 Properties  

Solution

Affected Products:

Multifunction: MX410, MX417, MX510, MX511, MX517, MX610, MX611, MX617, XM1140, XM1145, XM3150

 

Issue Description:

283.03 error accompanied by the potential observation of concurrent multiple sheets of paper being picked by the automatic document feeder (ADF).

 

Troubleshooting:

Here are some simple steps to follow if encountering this type of jam:

  1. Check for debris, paper dust, or other substances on the ADF separator pad, restraint pad, and ADF separator rollers.
  • If the ADF rollers are dirty or dusty, then proceed with the following instructions for cleaning the pick roller assembly:
     
    1. Open ADF cover.
       
    2. With isopropyl alcohol applied to a lint-free cloth, clean the restraint roller and pick roller.
       
    3. Retest and then see Step 2 if the issue persists.
       
  • If the ADF rollers are NOT dirty or dusty, Clean the pick roller assembly anyway.
    This will assure that nothing is impairing the rollers ability to pick a sheet of paper.
  1. Check the side paper guides to make sure they are not too loose and not too snug against the paper stack.

Note: This can also cause paper to skew.

  1. Adjust the guides and retest.
     
  2. If the issue persists, verify the top ADF cover is fully closed.
     
  3. Should the error still appear after performing the steps provided, proceed to upgrading the printer firmware.

Printer model... If...  Then update firmware to...
 MX410 / MX51x / XM1140 / XM1145 Below .P231 / .E309 Latest Version
 MX61x / XM3150 Below .P231 / .E311 Latest Version

Note: For Steps on how to download and updated the printer firmware, please refer to KB article: HO550

 

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number

 



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