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Lexmark C54x & X54x – Loud Clicking Noise Coming from the Cartridge Area (Right side) of the Printer/MFP |
Document ID:TE456 |
| Properties |
Problem
Solution
Overview
Clicking noise originating from the cartridge area (right-hand side) of the printer can be caused by a dislodged developer roller or cartridge gear. The loud cartridge noise will sound similar to the example below.
| Click the play button to hear the sample cartridge noise. |
NOTE: If the printer produces noise which is different from the example above, click here.
Recommendation
The example noise presented above can be easily fixed without replacing any of the machine's parts. The steps outlined below guide you on how to perform this.
| Step | Action | Click Image to Enlarge |
| 1 |
Open the top door by sliding the button forward.
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| 2 |
Remove each toner cartridge (CMYK) by lifting the handle and gently removing it from the imaging unit.
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 Figure 2 |
| 3 |
Inspect the developer port for each color (CMYK). If you notice that toner is filling the developer port, this indicates that the developer gear of that color may not be engaged. Note: Figure 3 shows that the magenta developer port is full of toner. This indicates that the developer gear may be dislodged. It is important to inspect the developer ports for each color.
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 Figure 3 |
| 4 |
To fix this issue, remove the image basket. Click the Figure 4 link to view the instructions on how to do this.
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Click here to view the steps on how to remove the image basket. Figure 4 |
| 5 |
Remove the right-side door.
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 Figure 5 |
| 6 |
Press the green levers on each side of the waste toner bottle and remove it.
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 Figure 6 |
| 7 |
Lift the blue levers as indicated on Figure 7 and pull the imaging unit toward you.
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 Figure 7 |
| 8 |
Press down on the blue release button, grasp the green handles on the sides, and then pull the imaging unit out. Set it to the side. Warning! – Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit.
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 Figure 8 |
| 9 |
Inspect the gears at the rear of the developer unit. This is the end of the developer that is opposite from the toner port that you inspected in Step 3. Note: Figure 9 shows that the developer gear is disengaged. You can visibly see the metal shaft behind the gear and the gear is at an angle.
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 Figure 9 |
| 10 |
To correct the disengaged gear, simply push the gear back, and it will reposition itself. It should now function properly. Note: As this issue might be caused by an impact during shipment of this product, this noise should not happen again once the gear is properly repositioned. Figure 10 shows the developer gear when it is positioned properly. Repeat this step for each color (CMYK) if necessary.
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 Figure 10 |
How to reinstall the imaging basket
After carefully repositioning the dislodged gear, follow the steps below to re-install the image basket.
| Step | Action | Click Image to Enlarge |
| 1 |
Align and insert the imaging unit into the machine. Leave the levers in the up position (Figure 11b) when inserting the unit into the printer. Once the unit is fully inserted, push the levers down to lock.
Important! Make sure not to touch the PC drums when performing this step.
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| 2 |
Install the toner cartridges.
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 Figure 12 |
| 3 |
Install the waste toner bottle.
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 Figure 13 |
| 4 |
Re-attach the right-side cover.
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 Figure 14 |
| 5 |
Close the top and front door.
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 Figure 15 |
| 6 |
Try to print and see if the noise has ceased. If the issue persists or if you are having difficulties performing the procedure, contact Lexmark Technical Support.
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No Image |
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click C54x or X54x.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.