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BackWhat you may see (April 2012)
You may observe the following potential issues with the Universal Print Driver (v.2.x.1 - 2.x.3).
| Symptoms | Explanation or Workaround |
For example: Servers hosting Terminal Services and Citrix create temporary server-side queues for each connected client. These contribute to larger registry sizes with UPD 2.x.1 - 2.x.3 and further affect server performance. Note: The precise number of print queues needed on a server before experiencing performance issues varies depending on server hardware and usage. |
The Lexmark UPD stores information in the registry that describes the printer hardware used for each queue. As the number of queues increases, so does the size of the registry, which can negatively affect system performance. |
Open Printer Properties and notice which Microsoft tabs are present, but also the custom Lexmark tabs (e.g., Configuration tab) that are missing. |
Perform a cluster failover to each node. Afterwards, the missing tabs will show up properly for all printers. |
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No workaround at this time. The correct version number is shown elsewhere, such as in the Print Management console and the Failover Cluster Manager console. |
Suggested Fix
UPD 2.x.4 addresses the issues described above. Please visit support.lexmark.com to obtain this latest version of the Universal Print Driver.
Contacting Lexmark
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.