Thank you for your feedback



‘900 Firmware Error’ Displays on a Lexmark T65x Printer After Installing the Lexmark 6500e Scanner Communications Card

Document ID:TE418
 
  Properties  

Problem

900 Firmware error shown on a Lexmark T65x printer after connecting the Lexmark 6500e scanner communications card; 900 Firmware error shows on a Lexmark T65x printer after installing the Lexmark 6500e scanner communications card; 900 error; 900 firmware error; The Lexmark T65x printer does not work after installing the Lexmark 6500e scanner communications card; The T65x printer does not work with a 6500e scanner communications card; The T65x printer is not compatible with the 6500e scanner communications card; The Lexmark 6500e scanner is not working; The T65x printer does not accept the 6500e scanner communications card; The Lexmark 6500e scanner communications card is not functioning

Solution

What you will see

 

After installing the Lexmark 6500e Scanner Communications Card on a Lexmark T65x printer, a "900 Firmware Error" appears on the printer's operator panel.

 

 

Possible cause of the error

 

The firmware code level on the Lexmark T65x printer is too old; it cannot support the code loaded on the Scanner Communications Card.

 

 

Recommended Solution

 

Before installing the Lexmark 6500e Scanner Communications Card on a Lexmark T65x printer, the printer's firmware must be at least P128 level. Follow the steps below to verify and update your printer's firmware level.

Step Action
1

 

Determine the firmware code level of the printer using any of the methods below.

 

Printing the Menu Settings Page

Step Action
1 Press the Menu button.
2

Press Reports.

3 Press Menu Settings Page to start printing.
4 Under Device Information, look for the information next to Base. Click here to see sample.

 

Using the Embedded Web Server (EWS)

Note: This method requires the printer to be connected to the network via Ethernet cable.  

Step Action
1 Launch Internet Explorer (or any other Internet browser).
2

Enter the printer's IP address into your browser's address field.

3 Click on Reports.
4 Click Device Information and look for the information next to Base. Click here to see a sample screen shot.

 

2

 

Verify whether the firmware code level is at least P128.

  • If the code level is below P128, proceed with the next step to do the update.
     
  • If the code level is P128 and above, contact Lexmark Technical Support for other troubleshooting suggestions.

 

3

 

Download the latest firmware code.

Step Action
1 Go to Lexmark Support website.
2 Click the Support & Downloads link on the left-hand pane.
3 Type your printer model inside the “Search by Product or Software Name” box then hit Select. Example: Lexmark T652 or T652.
4 Click the “Downloads” tab and check the latest firmware version.
5 Click the “Download” button and save the file. Make a note as to where you have the files saved.

Note: The downloaded ZIP file should contain a text document (Update Instructions) and an “.fls” file (actual code).

 

4

 

Update the code using any of the following methods:

 

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
MarkVision Professional Visit http://www.markvisionprofessional.com to download the latest User's Guide and perform a search on Print Server updates or Generic File downloads.
Printer File Loader
(USB-Macintosh)
Click here for the detailed steps.

Note: If the error persists or if you are having difficulties doing the update, contact Lexmark Technical Support for further assistance.

 

 

 

Still need help?

 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



Link:
Please enter the email address you would like to send a copy of this page to.