What you will see
After installing the Lexmark 6500e Scanner Communications Card on a Lexmark T65x printer, a "900 Firmware Error" appears on the printer's operator panel.
Possible cause of the error
The firmware code level on the Lexmark T65x printer is too old; it cannot support the code loaded on the Scanner Communications Card.
Before installing the Lexmark 6500e Scanner Communications Card on a Lexmark T65x printer, the printer's firmware must be at least P128 level. Follow the steps below to verify and update your printer's firmware level.
Determine the firmware code level of the printer using any of the methods below.
Printing the Menu Settings Page
Using the Embedded Web Server (EWS)
Note: This method requires the printer to be connected to the network via Ethernet cable.
Verify whether the firmware code level is at least P128.
Download the latest firmware code.
Note: The downloaded ZIP file should contain a text document (Update Instructions) and an “.fls” file (actual code).
Update the code using any of the following methods:
Note: If the error persists or if you are having difficulties doing the update, contact Lexmark Technical Support for further assistance.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.