Thank you for your feedback

New cartridge requires an authentication PIN

Document ID:SO9058

Usergroup :External
09/21/21 Properties  


Issue Description:

When a user inserts a new cartridge, an intervention required (IR) alert shows on screen prompting the user to authenticate the cartridge.



  1. Scan the QR code on the printer control panel using a mobile device.


  2. Obtain the product identification number (PIN) shown on the mobile screen to authenticate the cartridge. An example of a cartridge authentication PIN is shown below.

  3. On the printer control panel, touch “Next”.

  4. Enter the PIN and touch “Done”.


Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number
  • Software/Solution


Please enter the email address you would like to send a copy of this page to.