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Fleet Agent Fails to enroll printers without SNMP v3 enabled

Document ID:SO8954

Usergroup :External
  Languages  
09/20/21 Properties  

Solution

Issue Description:

The Common Device Communication Library (CDCL) used by the Fleet Agent requires that SNMP v3 be enabled on all printers managed by a Fleet Agent. SNMP v3 does not have to be configured, but it must be enabled.

 

Solution:

Enable SNMP v3 on the printer's embedded web server under Settings > Networks/Ports > SNMP

 

  

Additional Information:

This issue also exists for MVE. Refer to KB Article SO7998.

The Enabled checkbox under SNMP v3 must be checked for CDCL to communicate with the printer.
No other settings changes need to be made. Read/Write or Read Only credentials do not have to be added to the configuration.

 

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number
  • Software/Solution

 



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