The fax icon disappears from the home screen even without any changes. This may happen for the device that has been turned on for a longer period such as more than 30 days. In the printer Embedded Web Server (EWS), see Settings > Fax > Fax Setup > Fax Transport it is set to none and no option for analog.
When you reboot the printer, the fax icon will be visible again but this is just a work around and the issue may happen again.
This is a known issue in firmware FW7.0 and have been fixed in firmware FW7.2 or higher.
Check TE363 for the latest PE firmware release.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number