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User can still log in after badge in with HTTP URL configured using HTTPS proxy server URL

Document ID:SO8892

Usergroup :External
09/20/21 Properties  


Issue Description:

The user can still log in and the home screen is displayed after badging in. This happens even when the HTTP URL is configured using HTTPS proxy server URL in the "App Framework Configuration".

With the above settings, the user should not be able to log in and a "Cannot connect to the Identity Service Provider. Contact your system administrator." error message should appear on the printer display.



The Cloud is using HTTPS connection, thus configuring with a valid or an invalid URL in HTTP, the setting is ignored. HTTPS proxy setting should be configured.


Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number
  • Name and version of the App


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