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Printer Configuration Agent Failed to Enroll Due to Incorrect Time on the Printer

Document ID:SO8862

Usergroup :External
  Languages  
09/10/19 Properties  

Solution

Affected Products:

Single Function: 6500, C2132, C2240, C4150, C6160, C748, C792, C9235, C925, C950, CS510, CS517, CS622, CS720, CS725, CS727, CS728, CS748, CS796, CS820, CS827, CS921, CS923, CS927 M3150, M3250, M5155, M5163, M5170, M5255, M5270, MS622, MS810, MS812, MS822, MS824, MS826, MS911

Multifunction: CX410, CX510, CX517, CX522, CX622, CX625, CX725, CX727, CX820, CX825, CX827, CX860, CX920, CX921, CX922, CX923, CX924, CX927, MX410, MX417, MX421, MX510, MX511, MX517, MX521, MX522, MX610, MX611, MX617, MX622, MX6500, MX710, MX711, MX717, MX718, MX721, MX722, MX725, MX810, MX811, MX812, MX822, MX826, MX910, MX911, MX912, X548, X746, X748, X792, X925, X950, X952, X954, XC2132, XC2235, XC2240, XC4140, XC4150, XC4240, XC6152, XC8155, XC8160, XC9235, XC9245, XC9255, XC9265, XM1140, XM1145, XM1242, XM1246, XM3150, XM3250, XM5163, XM5170, XM5263, XM5270, XM5365, XM5370, XM7155, XM7162, XM7163, XM7170, XM7263, XM7270, XM7355, XM7370, XM9145, XM9155, XM9165, XS548, XS748, XS796, XS925, XS950, XS955, MC2535, MC2640, MS610, MB2442, MB2546, MB2650, MB2770

 

Issue Description:

When enrolling a printer to the Lexmark Cloud Fleet Management app if the printer’s date and time are incorrect, the printer will fail to enroll. The Printer Enrollment Tool will post the following error message.

 

 

Solution:

There are two methods to fix the issue:

Method 1: Configure the printer with a Network Time Protocol (NTP) server. (Preferred Solution)

It is best to configure the printer’s date and time by enabling the use of a Network Time Protocol (NTP) server.
Note: NTP servers are usually available from domain servers. Publicly-available NTP servers can be found through a web search.

  • Access the printer’s Date and Time settings from the embedded web server.
     
  • Select the Enable NTP option.
     
  • Enter the IP address or URL of a known NTP server.

For eTask printers, version 5 and later

For eTask printers prior to version 5

 

Method 2: Manually set the printer to the correct date and time.

  • Access the printer’s Date and Time settings from the embedded web server.
     
  • Enter the date and time.

For eTask printers, version 5 and later



For eTask printers prior to version 5

 

Still Need Help?

If the error remains, contact Lexmark Technical Support for further assistance and have the following available;

  • Set the logging level in the Printer Enrollment Tool to Verbose
  • Set the logging level of the printer Embedded Solution log to “Debug”
  • Recreate the issue
  • Collect the log file from the Printer Enrollment Tool
  • Collect the Embedded Solutions log from the printer

 



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