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Unable to Connect to the Wireless Network when Using the MarkNet N8350 / N8360 / N8370

Document ID:SO8858

Usergroup :External
  Languages  
09/06/19 Properties  

Solution

Affected products:

Single function: CS72X, CS82X, C4150, C6160

Multifunction: CX72X, CX820, CX825, CX860, XC4140, XC4150, XC6152, XC8155, XC8160

Wireless Cards: MarkNet N8350, MarkNet N8360, MarkNet N8370

 

Issue description:

  • Unable to connect to the wireless network when using the MarkNet N8350 or MarkNet N8360 wireless cards with a printer firmware level xxxxx.070.yyy or later.
     
     
  • The wireless connection is lost after updating printer firmware to version xxxxx.070.yyy or later.
     
  • The printer also stays in "Standard Network" mode when installed without ethernet cable connection present.
     
  • The wireless card will not show up as an installed option on Printer Settings pages. 
     
  • The warning message “Unsupported USB device, please remove” will appear on top of the control panel.

Solution:

  1. Power the printer Off for one minute and power it back On.
     
    • If the issue is not resolved proceed to Step 2.
       
  2. Check on the type of wireless card installed in the printer.
    Note: Please refer to the Additional Information for the wireless card model type.
     
    • If the wireless card model is a MarkNet N8350 or MarkNet N8360, proceed to Step 5.
    • If the model is MarkNet N8370, proceed to Step 3.
       
  3. Check the wireless card and wireless router:
     
    • Ensure the wireless card is configured with the SSID (Wi-Fi network name) and password that matches the wireless router/access point.
    • Make sure wireless router is working and other wireless devices such as laptop/phone can connect to it.
       
  4. Restart the wireless router.
     
  5. If the issue persists, please refer to Still need help section for contacting Lexmark Technical Support..

 

Additional Information:

Make sure to check the wireless card model type as provided in the pictures below.

MarkNet N8350 and MarkNet N8360
Note: These wireless models are easily identified by the rubber antenna sticking up outside of the printer.

Installation #1: Printers with wireless cards that installs directly into the card cage (CS82x, CX82x, C6160, XC6152, XC8155, XC8160).


  
Installation #2: Printers requiring a “backpack” for mounting (CS72x, C4150, CX72x, XC4140, XC4150).


 

MarkNet N8370

Installation #1: Printers with wireless cards that installs directly into the card cage (CS82x, CX82x, C6160, XC6152, XC8155, XC8160).


  
Installation #2: Printers requiring a “backpack” for mounting (CS72x, C4150, CX72x, XC4140, XC4150).

 

Still need help?

Have the following available when contacting Lexmark Technical Support;

 



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